A wide selection of specialized 24-hour support numbers for cellular communications companies are designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call the MTS operator for free from a mobile phone

The 24-hour support service works specifically for all subscribers using the company’s cellular services:

• Dial a short number using the phone keypad 08-90 ;

A small note, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 a.m. to 10 p.m. Moscow time. The rest of the time to this number A robot answers typical questions from subscribers. Keep this in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator’s attitude towards its customers

Taking into account the constant very common problems For subscribers dialing the MTS support service, I advise you to use the help of the operator’s support in one of the official communities in social networks, fortunately, 90% of users have accounts there: MTS Group VKontakte And MTS community in Odnoklassniki. Judging by the reviews of subscribers who asked for help, they respond quite quickly.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

• 8-800-250-82-50 ;
• You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
• If you don't want to listen to hints automated system, then you can press buttons 2 and after 0 on the keyboard;
• Before connecting, the subscriber will be asked to evaluate the work of the support service;
• To refuse or agree to the assessment, the user must press the appropriate keys;
• A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Lifehack #1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call the number 8-800-250-82-50 from a phone connected to another telecom operator. MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I checked it myself this method repeatedly. Works.

Lifehack #2: Call support at 8-800-250-08-90 , Then we listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet, MTS Wallet or Satellite TV). In these directions the load is usually less. Accordingly, you will be connected to an operator faster. And ask a “live” support employee to connect with the one who resolves issues regarding mobile communications. In most cases, this method helps to “bypass” the queue.

How to call the MTS operator from a mobile phone using a federal number

24/7 support service is available for all subscribers using additional services companies (online banking, home Internet and television) or for calls from landline numbers:

• Dial the number using the phone keypad 8-800-250-08-90 ;
• You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
• A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

For legal entities and corporate clients use the number

Any subscriber may find themselves in a situation that requires prompt assistance from a qualified specialist. Figure it out on your own V tariff plans and different options is difficult, because they appear constantly. Support may also be required regarding Internet setup issues or other services offered by the company. In this case, the MTS support service is ready to help.

MTS Help Desk

Situations that require professional help happen to all subscribers. Some people cannot connect to the Internet on their own, others can't find the right option when traveling abroad and so on. In all these cases, the MTS client will come in handy with a support phone.

Let's consider it when it comes in handy help desk MTS:

• necessity activation or shutdown additional options and services;
• checking for correctness write-offs And accrual of funds from the balance;
• change and choice tariff plan ;
• technical problems, creating communication problems;
• help in finding in roaming.

The company created for these purposes special department - MTS help desk. Its employees do exactly what around the clock provide assistance to the company's clients.

Worth knowing. MTS subscriber service is the first department of the company that you should call if you have any difficulties or questions.

MTS is one of the leading mobile operators in Russia. It has one of the largest subscriber bases and strives to provide services to the highest level. Some of the firm's clients inevitably encounter problems. The staff of the support center are happy to help them.

MTS hotline is available 7 days a week around the clock . Let's consider when MTS subscriber support is especially useful:

• turning on and off services;
• finding out the reasons incomprehensible write-offs;
• answers to questions about the reasons for blocking, its installation and removal;
• selection of a convenient tariffs.

MTS is always ready to answer these and other questions for clients hotline, telephone number where you can contact an employee - 0890 . Will be available after the call autoinformer , where you can find out a lot of information yourself, and also switch the call to the contact center, where a live person will answer your questions.

Professional assistance for all clients

MTS company made a support phone number completely free. The client can ask his questions about it regardless of availability cash on the account or installed locks. WITH mobile MTS customer service number 0890 always available.

It happens that you need to contact the center’s specialists without having a SIM card with you companies. For example, this may be required if your phone is lost or there are other problems with it. In this case, residents of the Russian Federation can use the number 8-800250-0890 . He free from any urban and mobile numbers.

Unfortunately, V international roaming It will not be possible to use standard support numbers due to limitations in the technical part of this service. But from mobile MTS you can always call to the operator free of charge via international number: +7495766-0166 .

Important! When calling from landlines or numbers of other operators, this number is a paid one. This is especially important when making calls while roaming, where 1 minute of conversation can reach 80-100 rubles.

Phone numbers for contacting MTS support service

Quickly contact technical support important, because sometimes because technical problems client can't stay in touch all the time, and often the fate of business negotiations, etc. depends on this. It is worth writing down the contacts of the support center, especially if you have a long trip ahead. This will give you the opportunity to always be in touch for a minimal cost .

Exists several ways You can quickly get a response from a support center employee:

• appeal to help desk by phone ;
• studying automatic information system;
• direction of request by fax or email .

The most common option for receiving an employee response is telephone communication. From your mobile MTS you can simply dial 0890 and press the button after answering 0 . When calling from other networks it is worth using the full number format 8-800250-0890 , but he will too not available from other countries or while roaming. In this case, you should type it instead +7495766-0166 .

You can try it yourself get information from the automated help system by phone 0890 . Following the machine's prompts, you can find all the necessary information, but this often takes a long time.

If you can't get through or just no time to wait for an answer employee, then you can send email to the address [email protected] or fax to Moscow number 8-495766-0058 .

Prompt response from support staff

The MTS support center employs many specialists; moreover, the company has divided the center into several regional sections. But this does not guarantee an immediate response specialist Response speed may be affected by busy periods, holidays or night time. The average waiting time for a response usually does not exceed 10-25 minutes . Exceptions occur only in case of significant accidents.

Due to the expansion of the number of cellular communication services provided, network subscribers may have a number of service questions. Since not all users can use automatic menus on the site, the question increasingly arises of how to talk to a live MTS operator. After all, it is the support service consultant who will be able to provide qualified insights into all the intricacies of the services we offer.

4 ways to talk to an MTS operator

1. 08-90. A single short and toll-free number for all the operator’s clients in Russia, Belarus and Ukraine.
2. 8-800-250-08-90. A single federal and toll-free number for calls from mobile other operators and landline phones.
3. +7-495-766-01-66. Free international number for roaming calls from any phone.
4. Alternative methods for communication.

Method I - How to contact a live MTS operator

Multi-channel support line only for calls from operator mobile numbers:

• The initial dialing of a short number allows you to connect the subscriber to an automatic voice support menu;

Method II - How to talk to a live MTS operator

The multi-channel support line works for the operator's subscribers, as well as users of other cellular networks and landline calls:

• The initial dialing of a federal number allows you to connect the subscriber to an automatic voice support menu;
• A voice menu can help resolve the most popular questions and inform the subscriber about services;
• To control the electronic voice menu, the subscriber should select the appropriate menu keys over the phone according to system prompts;
• To contact a consultant directly, the subscriber should press the “0” key and wait for a connection on the line;
• The subscriber's waiting time can be up to half an hour, since at the same time as your call to the support service, requests from other users are received;
• Waiting subscribers are served on a first-come, first-served basis as workers become available.

Method III - How to talk to an MTS operator

The multi-channel international support line works for the operator’s subscribers, as well as users of other cellular networks and landline calls when roaming:

• The subscriber's waiting time can be up to half an hour, since at the same time as your call to the support service, requests from other users are received;
• Waiting subscribers are served on a first-come, first-served basis as workers become available.

Method IV - How to connect to the MTS operator

There are several alternative methods receiving support from company employees:

1. Menu personal account"My MTS" subscriber. Leave a request for service and your contact information so that a consultant will contact you as soon as possible.
2. “Support” section on the operator’s website. Leave detailed information about the problem and your contacts to receive a response from the service.
3. E-mail. You can also send a service question to the company’s official email address and employees will answer you within 24 hours.
4. You can get help in the official MTS communities on social networks:

Apparently, like me, you too thought that cellular communication from MTS - the best? And, they say, MTS’s technical support is generally excellent. That's what you thought? I thought.

And I believed in all this until I myself had to face the search for an answer to a seemingly simple question: How is it possible?

Well... This is completely justified and deserved - MTS’s connection is truly stable and reliable.

But if any problems arise, it turns out that MTS’s service is not so bright and rosy. And we must admit that it can be quite difficult to contact an MTS operator and get a “live” consultation with a specialist. Because the MTS company did almost everything possible so that you could not call the MTS operator.

As a result, when you call the MTS office, instead of the joyful voice of a living person greeting you with all the warmth and cordiality, you hear in response the voice of an answering machine. Also, of course, similar to a human, but indifferent to your problems, right?

But I really wanted something else... So that MTS would have a hotline whose telephone number would be available 24 hours a day, right? 😉

Well, is it impossible to contact the MTS operator, and is it time to fall into despair? But no! There is a way out, because there is a support phone at MTS, specifically created for such cases.

Moreover. In MTS, the operator’s telephone number is quite simple, and you can almost always call the operator for free from both a mobile phone and a landline number.

In general, when you know the solution, then calling the MTS operator is not so difficult. There are 4 such methods. Let's talk about each of them in order.

The easiest way to call the MTS operator

In order to hear a “live operator”, you need to call the single MTS support service number 0890 .

A call to this “service” number of the MTS operator is free! It is not charged.

However, you must be located on the territory of Ukraine, Russia, Uzbekistan or Belarus. But we believe that this is 99.9% true, and we continue to act further.

After the auto-informer starts dictating the menu, don’t wait for the end of his verbal diarrhea! Immediately press 2, then 0.

And here the long-awaited miracle will finally happen. The switch will switch to a connection with the “live” MTS operator.

Let's clarify. It may not happen right away. You may have to wait in line for a bit. You will be kindly notified about the duration of this. But still, the main task has been completed - you can talk to the MTS operator.

How to contact the MTS operator from a landline phone

Well, if you call short number 0890 Can't you? If a phone with an MTS SIM card is not available. What to do then?

The task becomes slightly more complicated. After all, MTS has created a support phone number for this case as well. You can call the MTS operator both from a landline phone and from a mobile phone of any other operator.

You just need to dial not 0890, but 8 800 250 08 90 .

In this case, you will call the same Call Center as the number 0890 . Therefore, the further procedure will be exactly the same.

First, you will hear a voice menu that will dictate a lot of different information to you. You don't have to listen to everything - just Press button 2 immediately, then 0. And after a while you are connected to a representative of the MTS call center.

Moreover. This MTS operator phone is free in the same way as 0890.

Pay attention!

If you are one of the corporate clients of MTS, a separate telephone number has been created for you - 8 800 250 09 90 .

Or is it just short - 0990 . A “live” MTS operator will also answer you on it. The phone number is toll-free for calls from mobile phones connected to MTS

How to call an MTS operator while roaming?

Are you outside the Russian Federation? Not a problem either! The MTS operator has allocated a telephone number to contact a support specialist in this case as well.

You always have the opportunity to receive highly qualified advice from a “live operator” even in international roaming.

just call phone number +7 495 766 01 66 .

The best part:

All calls to this operator phone created by MTS are also absolutely free!

Even if you are in long-distance or international roaming

How to contact the MTS operator without a phone

Well, as a last resort. When suddenly you absolutely cannot make a call.

A method will help you that is needed just in case the MTS support number is unavailable for some reason. If you suddenly have difficulties with telephone communication, contact the official website of MTS for help.

On the website you can write message to customer support– you can ask it in a special feedback form. And in a very short time you will receive an answer to your question.

It's completely free and the number of questions is unlimited.