Why does not the second tricolor TV receiver show. Tricolor info channel not working

Tricolor subscribers face problem situation when the channels are not connected to the satellite. If Tricolor does not have a signal from a satellite dish, the reason may be different, but users immediately see the “no signal” screen message. The problem does not occur often, but you need to know what to do.

The reason for the complete absence of a signal on TV is the inability of the antenna to catch the desired waves. If you find a problem, you need to fix it yourself.

You need to make sure that there are no preventive works carried out by the company.

You can find out on the website by calling the hotline.

In the absence of prevention, the reason for the complete absence of the incoming signal lies in other breakdowns. You will need to check the equipment installed in the living room. If the company has a breakdown or maintenance work is being carried out, you need to wait about 7-10 hours, and the broadcasting process will not be fully restored.

Tricolor TV no signal on all channels - what to do

In the absence of a signal, you will need to try to identify the cause of the failure yourself, find out why Tricolor has no signal on all channels, what to do. It is required to check the items of equipment:

  • Receiver operation;
  • The general integrity of the wires, the presence, absence of cracks;
  • Functioning of the converter;
  • Installing the antenna and correct basic settings.

After performing the manipulations, you can quickly fix the breakdowns and continue to enjoy your favorite channels on TV. If it was not possible to fix the breakdowns on your own, you can get advice at any time through the contact center, the work of the service is always at the service of customers. They will tell you what to do if the TV does not work.

Crash Correction Actions

In the process of studying the condition of the equipment, when looking for a problem, it is worth carefully checking the overall integrity of the wires and cables, the tightness of their connection. If tears are found, these sections will need to be replaced.

The condition of the cables should be monitored very carefully, they must not be twisted.

This affects the overall image quality, and if not repaired, the channels will stop receiving signals.

If, when examining the condition of the equipment, problems with numerous wires are not found, the functioning of the receiver should be carefully checked. It is important to study the density of connection to the antenna. It needs to be connected to the antenna.

If it works and at the same time there is no signal, the cause of the failure is a problem with the antenna.

When performing these manipulations in reverse, problems with the operation of the receiver are detected.

If a problem with the receiver is detected, the tuner, which is directly responsible for receiving the signal, has failed. In this situation, it is better to invite the employees of the service center to carry out repair work. If the specialists realize that the repair will not help, it will be replaced. If, in the process of studying the condition of the equipment, it becomes clear that the problem lies in the antenna, you will have to fix them on your own. The Tricolor antenna goes astray for several reasons:

  1. Unfavorable weather - snow, rain and wind.
  2. Insufficient fixing of the device.

All this can be checked independently and correct the position of the antenna with your own hands. To significantly speed up the process of fixing the problem, you can use the help of loved ones. They should be in touch and tell you if the image is improving or not while the antenna is moving.

After finding the correct position of the device, you will need to firmly fix it by tightly tightening the bolts and numerous nuts.

If no problems appear during self-diagnosis, it can be suggested that the lack of a TV signal is a converter failure. This happens in over 50% of crashes. Correct his work in the state of a qualified master.

The company's specialists advise to have a spare converter on hand.

In the event of a breakdown, if not a single channel works, you can replace it yourself.

Conclusion

In any case, the problem with the lack of a signal is quickly resolved. The most important thing is to take appropriate measures and carry out timely repairs. In addition, Tricolor employees are always ready to provide qualified assistance. Today, in 2020, service is at a high level.

Tricolor TV is a well-known Russian pay-per-view operator digital television. Service packages are regularly updated, new functions, options, and opportunities are provided. Sometimes viewing satellite channels is not available for technical or other reasons, so a few simple steps are required.

This article will help you independently and at home, if possible, without resorting to the help of specialists, to deal with the current problem.

If it so happened that Tricolor is not looking for channels, then you can try to turn off the power first digital receiver, wait 5-10 minutes. The operator recommends resetting the tuner to factory settings once in 20-30 days. This procedure is described in detail in the instructions for the tuner.

If restoring the factory settings did not bring the desired result, the user sees an empty channel list, no signal, or a black screen, then there is another reason for the problem. Probably the tuner is "not to blame", but there is a problem in the TV.

Using the TV remote control, go to the "Menu" section. Missing settings indicate that the receiver is not connected to the TV, which displays a corresponding message.

Tricolor TV is not looking for channels, what should I do? It is required to check the connection of the tuner to the TV. It is necessary to press the red button on the remote control from the satellite receiver.

When the device is connected correctly, the selected channel will turn on on the TV screen. When the time is displayed on the screen, the digital receiver is in standby mode.

The indicator of the digital receiver from Tricolor determines the output to which the cable is connected:

  • when the indicator flickers, the receiver is disabled;
  • turning on the upper indicator indicates the connection to the HDMI connector;
  • when the lower indicator is on, it indicates that it is connected to the AV output.

Switching the output is available using the "Input signal" button, it takes 5-15 seconds.

How to independently update the list of Tricolor channels?

You need to go to the digital receiver menu, click on the pop-up search box. Then the list is updated. Using the arrow to the left, you need to click "Yes", then "OK".

There will be an automatic formation of a list of TV channels that need to be saved, confirm the request for saving, click "OK". The list is available by pressing the "OK" button, you can select the desired channel using the arrows.

What to do if Tricolor does not find channels?

If Tricolor TV does not search for channels, the message “No signal” is displayed on the TV screen, then the antenna has deviated from the satellite, it needs to be adjusted.

Important! Before setting up the antenna, you should check the operator's news, perhaps preventive measures are being taken on this day.

The lack of TV channels depends on the reasons:

  • there is no receiver registration, data is not confirmed;
  • the device freezes;
  • The tuner has been turned off for a long time.

A new device needs to be registered, otherwise TV channels will not be available even from the Basic package. You need to call the dealer where you bought the receiver.

Important! The activation code from the satellite takes no more than 96 hours.

Therefore, you need to register the device a day before installation, the antenna must be tuned to the satellite. After 8 hours, the tuner will be registered, access to TV channels will open.

If the registration data is not confirmed, then the operator refuses to provide the service, the channels will be unavailable. These data are confirmed on the official website of the company or by phone.

If the device freezes, it turns off, you should wait 5 minutes and turn it on again. If there are no channels, then it takes 10 minutes to wait after switching on.

If the problem with the list of TV channels is not resolved, then there are 2 options:

  1. Reset existing settings to default settings.
  2. You need to seek help from a specialist.

How to reset settings?

Return to default settings is available with simple steps:

  1. It is required using the remote control of the satellite receiver to press the "Menu" button.
  2. You must select the "Settings" or "Settings" section.
  3. Next, enter the default pin code: 0000.
  4. Opens access to the factory settings.
  5. The reset is confirmed.

After resetting the settings, the receiver will reboot. Then the initial setup wizard window will appear, in the "Operator" section, you should specify Tricolor TV.

Conclusion

The list of TV channels may not be available due to various reasons. If it was not possible to solve the problem on your own, then it is better not to experiment, but to seek help from a specialist.

With the advent of digital television, there was a need to organize basic channels. They must be broadcast in every home, regardless of which provider is used, the tariff chosen, etc. Sometimes there are situations when the broadcast of the basic channels stops. This happens very rarely and is resolved as quickly as possible. It is recommended to immediately contact the technical support of the company. Experienced employees will be able to find out the reason for the disappearance of all-Russian channels and return their broadcast. Often the subscriber can correct the situation on his own, the main thing is to follow a certain sequence of actions.

All-Russian channels

Tricolor TV Company provides its subscribers with access to 20 state channels. All that is required is the availability of special equipment provided by the company. The list of shared channels includes:

  • First (including HD);
  • Russia-K;
  • Russia-1 (including HD);
  • Russia 24;
  • Ren-TV;
  • Saved;
  • Channel 5;
  • Match!;
  • Carousel;
  • Home;
  • TV-3;
  • Friday;
  • Star;
  • Muz TV.

From the proposed list, everyone can easily pick up something to their tastes. There are news channels that provide entertainment and broadcast movies and series. There is a channel for the smallest members of the family. Additionally, each client has access to three radio stations - Vesti FM, Mayak, Radio Russia. There is round-the-clock access to the Shop 24 TV store. It is important to know that, if necessary, you can use informational channels - Promo TV, Teleinstructor, TV TV, INFO channel. They broadcast information regarding settings, changes and other points related to the work of Tricolor TV.

The main reasons for the lack of basic channels


Sometimes it happens that the basic channels disappear, instead of them a window appears on the TV screen with text message"No signal". There are many reasons for this message to appear. Among the main ones are:

  • No power supply;
  • Incorrect completion of automatic settings;
  • The last settings have been reset;
  • The smart card is installed in the equipment incorrectly;
  • The data is unconfirmed;
  • Software update required;
  • The payment for the selected package was made late or not made at all;
  • The cable has moved away from the receiving equipment (receiver, satellite dish);
  • Preventive work is underway.

No need to immediately start to panic as soon as a similar inscription appears on the screen. If the cause is identified, the situation can be corrected in a short period of time. Sometimes the broadcast is interrupted due to a mismatch in the receiving equipment. Such a cause can only be corrected by replacing it with a more new model receiver. The Tricolor TV company offers customers to carry out a replacement on very favorable terms. You will need to contact the company's office or find official dealers. They will be able to explain why it is necessary to use newer models.

How to solve a problem

Troubleshooting the broadcast interruption of the base channels is different. It is important to initially identify the cause, only then you can choose the most effective method of elimination. Sometimes you just need to wait a bit for the channels to appear on their own, and sometimes you need to perform a software update. If you have any doubts about the implementation of any actions, it is recommended to contact the company's support service.

Checking the operation of the equipment

If an inscription appears on the screen indicating the absence of a signal, it is recommended to first check the correct operation of the receiving equipment, namely, reboot the receiver. This is done according to the following scheme:

  • The receiver is disconnected from the mains electricity.
  • It must be left turned off for 5-10 minutes.
  • After reconnecting to the network turns on.

After rebooting, the receiver should start functioning normally. If this does not happen, you must click on the display of the information channel. If there is no broadcast on the information channel, then you will need to perform a full reset to the factory settings installed on the receiver directly by the developer himself.

Performing a Factory Reset

If you have problems broadcasting public channels and a simple reboot of the receiver does not give the desired results, it is recommended to reset the settings. The procedure implies a complete reset of all previously performed settings and the return of the receiver to the state of only acquired according to its technical data. After that, you will need to re-perform many settings, specify data, time, date. In addition, the channels can be re-searched manually or automatically. Reset settings are performed in the following order:

  • On the remote remote control from the receiver, you need to find the “Menu” button.
  • From the list that appears, select the “Settings” section.
  • A window will open with a column where you need to enter the PIN code. It is written on the back of the smart card. If it is not there, four zeros will be required.
  • After confirming the code, you must select the “Factory settings” section.
  • With the OK key, you must agree to reset to factory settings.

The reset takes a few minutes. At this time, you can not touch the receiver, turn it on or off, disconnect it from the mains. This will break the reset. The procedure takes place in automatic mode. After its execution, the receiver will automatically reboot. Turning it on indicates that the procedure has been completed. Next, the data is re-configured, after which you can start the channel search. The list of found channels must be saved without fail. Otherwise, free federal channels will disappear again after the receiver is turned off.

Software update

The quality of the services provided is constantly improving. All employees of the Tricolor TV company are working on this. In order to receive a high quality image without any interruptions, the client will need to independently carry out regular software updates. If the procedure is not completed in time, access to the channels can be lost. It is important to monitor the release of new software versions. The procedure is carried out automatically, you need to enter the menu, find the “Updates” section and start it. The process will start automatically if the receiver has internet access. If it is not available, you will need to use a flash drive to transfer all the necessary data from the Internet to the set-top box. Not knowing how to do it yourself, it is better to entrust the work to the specialists of the company's service department. You can leave an application to call the master on the company's website or by contacting managers using the hotline for communication.

A smart card reading error has occurred


Broadcasting occurs when reading a smart card inserted into the receiving equipment. If the receiver for some reason does not see the card, the broadcast fails. In this scenario, general broadcast channels may not be available. To check the visibility of a smart card, you need to do the following:

  • On the remote control from the receiver, press “Menu”.
  • Select the section called "Conditional Access".
  • Next, click on the Dre module.
  • The ID number must be written in its line.

If instead of a number it says that the card is not inserted, then the receiver cannot recognize it. Often this situation occurs when the smart card is inserted into the slot incorrectly. Other reasons include failure of the receiving equipment, incompatibility of the smart card software with the receiving device.

If the card is installed incorrectly, then after the correction, the ID number should appear in the line. If this does not happen, it is recommended to check the card on other equipment in order to exclude damage to the receiver itself. The reason is either a malfunction of the receiver itself, or the card is faulty.

Data not confirmed


The client can confirm the data himself. The whole procedure will take a few minutes, you only need access to your personal page of the Tricolor TV official website. You can contact the support service by calling the hotline. For confirmation, the operator will need to provide the contact details specified at the conclusion of the contract and the number of the receiving equipment (ID), it can be found on the device itself.

If the information channel works, but the basic ones do not

When there is a situation that the basic set of channels does not show, and the information is broadcast in good quality, then the reason is quite simply the wrong position of the smart card or the data has not been confirmed. This is a kind of opportunity to check the signal received from the satellite and identify the reason for the lack of base channels. After that, it will be clear what to do next.

Price change

With some periodicity, the company changes prices for various tariffs. Often the changes are upward. This is due to many factors. The price increase is the same for both new customers and regular users. Information regarding price changes can be viewed on information channels or by visiting the official website of the company. Those who subscribe to the notification mailing list will immediately receive a letter with all the changes that will take place in the company. It is timely notifications that allow you to be in the know, so it is recommended to immediately register in your personal account and turn on the mailing list. Timely execution of payments will allow you to enjoy watching your favorite TV channels. Additional information of this kind can be obtained from the hotline.

Having necessary equipment provided by Tricolor TV digital broadcasting company, you can access basic channels nationwide significance. There are 20 of them in total, including several news channels, entertainment, children's, sports and for fans of movies and TV shows. Every member of the family, regardless of age, will find something interesting for themselves. In addition, there is access to three radio stations.

If there are partial failures in the broadcast or the image is completely lost, it is worth determining the cause of this phenomenon. The temporary phenomenon is due to bad weather conditions, then you just need to wait out the bad weather. by the most simple method restoring channels is to reboot the receiver. If this does not give the desired result, the problem is more serious. More complex situations are related to the settings of the receiving equipment and the implementation of a software update. If there are doubts about the performance of work of this kind, it is worth not taking it on your own so as not to cause more harm. In this case, it is recommended to call the hotline and leave a request to call the master. A qualified specialist will be able to identify the cause, eliminating it as quickly as possible. Each client can receive additional information by contacting the service center employees via the hotline or by personally visiting the company's offices.

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Before you is not a complete list of questions that arise for subscribers of a satellite operator " TRICOLOR TV".

Let's try to consider everything in order, within the framework of the possible, of course.

The Tricolor TV Company (NSK) is usually in no hurry to inform us about problems with the equipment and urgent preventive work. How to find out?

You can also call the nearest dealer (neighbor) and ask how his personal antenna works :) Believe me, this is the most reliable way.

You can call Tricolor TV. Support phone numbers: 8-812-332-34-98 or 8-812-332-02-63 or 8-812-332-34-80. International payment.

Let's try to figure out WHY THE TRICOLOR DOES NOT WORK, if it's not the operator's fault.

First of all, let's find out your receiver's identification number or DRE ID.

How to find a unique DRE ID number?

In order to find your receiver's unique DREID number, you need to determine its model. The model of the receiving equipment is indicated on its front panel.

For example:

GS-7300 GS-8302 GS-8304


Receiving equipment model How to find the ID of the receiving equipment?

HD 9305, HD 9303, GS 8302, GS 8304, GS-8300, GS-8300m, GS-8300N, DRE-4000, DRE-5000, DRS-5001, DRS-5003, DRE-7300, GS-7300		 Menu-Status.

DRE-4500, DRS-4500, DRE-5500, GS CI 7101s,
Menu - Conditional Access-Module: DRECryptMPEG 4- Card information (or CardInfo) - opposite the line " Serial number» will show the 12-digit DREID number.

GS 8305, GS 8306, GS 8307
Menu-DRE Info-Status.
HD 9300 Menu - Settings - Conditional access - Smart card.

In the bottom line of the message that appears on the TV screen, you can easily find DRE ID - 12 or 14 digits.

For example:

If after the necessary actions the DRE ID number is not displayed on the screen of your TV, you need to do the following:

Step 1. If a smart card is installed in your receiver, it must be removed from the card reader and immediately reinserted. On the GS-8306HD receiver, the card is placed with the chip down.

The ID number is also indicated on the card itself.- usually on the right under the barcode, but in any case, its number should also be displayed in the receiver menu when it is correct installation and working capacity.

If the smart card is built into the receiver (models DRE 4000, DRE 5000, DRS 5001, DRS 5003, DRE 7300, GS 7300, GS 8300m), go directly to Step 2.

Step 2. After that, reboot the receiver and follow the instructions for finding the DRE ID again.

Step 3. If after that the DRE ID number is still not displayed on your TV screen, you need to contact the nearest service center or an authorized Tricolor TV dealer.

This number will be useful to us in the future.

1). The message "CODED CHANNEL DRE" is displayed in the following cases:

but) The message is displayed only on channels paid package"Optimum", such as, "Teletravel", "Film screening", etc. federal channels work.

  • The subscription was paid on time through a payment terminal or with a single payment card, but the OPTIMUM package did not work.
  • Perhaps your money got into the subscriber's personal account, but the system does not know what to do with it. You need to go to Personal Area through the site www.tricolor.tv and indicate the purpose of the payment to the system.
  • Another possible reason: the payment machine charged a commission for the operation and did not transfer the entire required amount.
  • And the most important thing! Starting from January 14, 2013, NSC Tricolor TV introduced a new rule - confirmation of personal data:

If you registered with 01/14/2013. in accordance with the Terms of Service " Tricolor TV”, you undertake within 90 days from the date of registration as a Subscriber, and then at least once a year during the entire term of the subscription agreement and / or each time in the event of a change in data, confirm the data on the last name, first name, patronymic, installation address Software located within the Russian Federation, as well as the contact phone numbers specified in the Subscription Agreement, by selecting one of the following methods:

  1. independently fill out the form on the Tricolor TV website in the "Confirm the data" section
  2. fill out the form in the viewer's Personal Account
  3. call the Contact Center "Tricolor TV" toll-free number 8-800-500-01-23
  4. by sending a postal item to the address: St. Petersburg, 197022, PO Box 170, ZAO National Satellite Company, or in any other way not prohibited by law.

If, within 90 days from the date of registration, the Subscriber does not confirm the data specified in the Subscription Agreement, National Satellite Company CJSC has the right to suspend the provision of the service for which the subscriber line was formed, with the exception of the service " Base”, for a period until confirmation by the subscriber of the specified data.

That is, if you registered with14.01.2013 G. in accordance with the Terms of Service " Tricolor TV”, you undertake, within 90 days from the date of registration, to confirm the data on the last name, first name, patronymic, software installation address located within the Russian Federation, as well as on the contact phone numbers specified in the Subscription Agreement by choosing one of the above methods, then with24.04.2013 G.at 14.00 for subscribers, who have not passed the mandatory data verification procedure, the provision of the broadcasting service of the main package of TV channels will be suspended " Tricolor TV" ("Optimum" or " Maximum HD") .

The resumption of the service, the provision of which was suspended, is made no later than the 3rd (third) day following the day the subscriber confirms his data.

b) The message is displayed on all channels.

In withEven if Tricolor TV subscription is active:

Check if your receiver "sees" the Tricolor TV smart card and determine whether the ID number of the satellite receiver. Go to the receiver menu, menu item " Status". If the ID number is missing.

  • if your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), unplug the receiver from the power supply, remove the smart card from the card reader slot, check if it is inserted correctly. For the GS-8306HD receiver model, the smart card is inserted chip side down.
  • if your receiver does not have a Tricolor TV smart card (all MPEG2, GS 8300, GS 8300M receivers), the problem is most likely due to the failure of the built-in Tricolor TV access module, such a receiver needs repair.

The receiver determines the ID number and the subscription is active.

  • The receiver has been offline for a long time. If your satellite receiver has been switched off from the mains for more than 3 days, the channels could be encoded. The clock in the de-energized receiver stops. When the receiver is connected to the network, the receiver and satellite clocks are adjusted. As long as the internal clock of the receiver disagrees with the clock of the satellite, the signal, for technical reasons, cannot be decoded. In this case, you should obtain activation keys. Treatment - turn on the receiver on one of the encrypted channels and wait. Can the same disconnect the receiver from the power supply for one minute, then turn it back on. See if Infochannel shows Tricolor TV. Then switch satellite receiver to the Kinopokaz channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, the Tricolor TV channels must be decoded. In the future, try to leave the receiver turned on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night
  • Receiver not registered. You can check the registration on the Tricolor TV website, in the blue window on the right it says: "CHECK THE STATUS OF YOUR RECEIVER URGENTLY!". Enter 12 digits of the identification number in this box. If the answer is displayed that your receiver is registered, then most likely more than 4 days have passed from the moment the receiver was registered to the moment when you turned it on to the tuned antenna, for example, you did not have time to install and configure the antenna. Need to call from landline phone call technical support 8-812-332-34-98 , give your receiver identification number and ask for reactivation from the satellite. The call is chargeable.
  • And the most important thing! CJSC NSC "Tricolor TV" according to n 4.14 in new edition"Terms of Service" introduced a new rule:

    After two years from the end of viewing the TV channels of the package " Optimum» NSC reserves the right to carry out technical work related to the provision of broadcasting of TV channels of the package « Base". The term of these works cannot exceed 60 days. During the period of technical work, the NSC does not guarantee the reception of TV channels of the "Basic" package. That is, if the subscriber did not renew the package " OPTIMUM"for two years - "free" package " BASE"can be disabled or it will not work stably until the subscriber pays for the package" OPTIMUM". Here is the promised "Free" for you." BASE" package until the end of the satellite's life.

in) A number of problems during the operation of the Tricolor receiver are associated with the version number of the receiver software. Press the "Status" button on the receiver's remote control. Check the version number.

    For receivers GS-8306HD/ 8305HD 1.1.001 And 1.2.001 . . At the same time, you will not work.

    For receivers GS-9303HD current software versions have a number 0.30.104 . How to update the firmware yourself read. Wherein if you haven't updated to latest version Software - HD channels you will not work.

    For receivers GS-8304 1.2.6 . How to update the firmware yourself read. (ATTENTION!!! if this receiver does not find channels and writes "List is Empty" - urgently update!!!)

    For receivers GS-8302 The current software version has a number 0.20.107 . How to update the firmware yourself read.

    For receivers GS-8300(M/N) The current software version has a number 1.1.170 . How to update the firmware yourself read.

    Note: If after downloading new software, the satellite receiver GS-8300(M/N) stopped responding to commands from the remote control remote control, do the following: press simultaneously buttons TV/RADIO and CHANNEL + on the front of the receiver, then press STANDBY button on the remote control DU .

    For receivers DRE/DRS/GS-7300/ 4000 /5000/5001/5003 The current software version has a number 3.4.69 . How to update the firmware yourself read. It is known that the upgrade from version 3.015 to version 3.032 runs without problems. If the software version of your receiver is lower than 3.015 , for example 2.091 , then automatic update will not happen, and the receiver most likely works with complaints or does not work at all. Contact a specialist to install a fresh p.o. However, if you feel able, download the DRE BURNER program and software for versions 3.015 and 3.032 from the Internet The procedure is simple, however, if a number of simple rules, the receiver can be "killed".

2). "NO SIGNAL" message.

You need to find out if this message is being output by the satellite receiver or the TV.

The easiest way to do this is to pick up the satellite receiver's remote control and press the "OK" key, the receiver should respond to pressing this key, the Tricolor TV channel list should appear on the TV screen, or an inscription saying that the channel list empty

The receiver responds to pressing "OK"

In this case, there may be several reasons for the “no signal” message:

but ) The most likely cause is not in the receiver, but in the tuning (alignment) of the antenna.

    antenna is not aligned with satellite

    the antenna is out of tune. Causes: strong winds, loose antenna bracket. Fasten the bracket.

    Changing broadcast settings for TV channels. In this case, the message "NO SIGNAL" may not be displayed on all channels. Reset the receiver to the factory settings, after rebooting, the initial setup wizard will start, scan the channels again.

Procedure for setting up an antenna with the instrument -

Instructions for self installation antennas "Tricolor TV" -

b ) Disturbances in the cable connecting the receiver and the antenna converter.

    check on the receiver - the cable from the antenna must be connected to the "LNB IN" jack.

    with the receiver turned on, disconnect the wire from the antenna converter. Use a tester to measure the voltage at the connector. In the absence of violations in the cable, the voltage value is 18 or 13 volts.

    installing TV sockets very often leads to the message "No signal". Use end sockets" SAT / TV" or "SAT / TV / RADIO".

    very often, when using several receivers from one antenna, a signal divider is installed in the gap of the antenna cable. Not all dividers skip satellite signal. It is correct to use a divider with a frequency band from 5 to 2300 megahertz (usually this parameter is indicated directly on the divider). In addition, such a divider must pass a constant voltage.

in ) The receiver has lost the satellite and/or antenna settings.

For the TRICOLOR TV receiver, the antenna parameters are as follows:

  • antenna - 1
  • type LNB - Single
  • Low frequency - LNB 10750
  • Power LNB - Included
  • Satellite name - Eutelsat W4

To check the correct settings of the TRICOLOR TV receiver, enter the panel system settings receiver.

The receiver does not respond to pressing "OK"

but ) In this case, it can be assumed that no signal messages are issued by your television receiver. The reason for the lack of a signal may be that you are switching the wrong TV input to which the satellite receiver is connected. In case the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the "Source" key, which activates one or another input of the television receiver, and switches to the desired input.

b ) In the case of a receiver GS 8306, a common problem is accidentally switching the outputs of the GS 8306 receiver, using the " Input signal”, located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if the upper part of the indicator is on (the indicator is located on the front panel, on the left) - the RCA output (bells) is on, it is on lower part of the indicator – HDMI output is enabled.

3). Why are there squares on the screen?

but) Most often, this is inaccurate antenna tuning or antenna tuning drift over time.

  • Invite a specialist.
  • Adjust the antenna yourself. To do this, enter the "Manual search" menu in the receiver's menu. There are two scales in the lower right corner of the screen. We are interested in the lower scale of quality. Next, we go to the antenna and, without loosening its fastenings, alternately, without applying much effort, press on the edges of the antenna and observe the quality scale. We notice the moment when the level of quality grows. All that remains to be done is to slightly loosen the antenna mount and adjust its position in the direction of increasing the quality level. In details- .

b) Snow and dirt sticking to the antenna converter.

in) Extremely unfavorable weather conditions.

G) Insufficient size of the satellite dish or deformation of the dish.

e) Trees growing over time in front of the antenna can interfere with the smooth passage of the signal.

e) Any combination of the above factors.

4). "8888" lights up on the receiver's panel

Perhaps the saddest case is when repairs in a stationary workshop are indispensable. Service center Tricolor TV in Izberbash is located

five). "BOOT" lights up on the receiver's panel

Receiver memory failure. As a rule, the receiver "comes to life" after reinstalling the software. Contact your dealer.

6). " " lights up on the receiver panel

The receiver has reset to the initial setup menu. Follow the instructions on the TV screen by pressing the "NEXT" button.

7). The receiver does not “listen” to the remote control well, does not change channels, and, in general, behaves strangely.

Turn off the receiver from the 220 volt outlet and turn it on again after a minute. In the vast majority of cases, this helps. If the channels are switched from the front panel of the receiver, but the remote control does not switch, try replacing the batteries in the remote control. If this does not help, then most likely the remote control is out of order. Keep in mind that the seller is not obliged to replace your defective remote control, as the warranty does not apply to the remote control.

If the above measures do not have an effect, it makes sense to reset the receiver to factory settings. To do this, enter the receiver's menu, then the "Settings" panel, and finally the "Factory settings" panel, where you need to press the red button on the remote control to reset. Sometimes it helps.

The following materials of our site will also help you

Let's consider why only the information channel works, and the rest do not. This question can often be found on the relevant forums.

What can be wrong?

There are several reasons why it shows only the Infochannel:

  1. After the update, there was an error loading channels.
  2. Receiver interrupt.
  3. Loss of smart card functionality.
  4. Technical malfunctions of the receiver or incorrect focusing of the signal.
  5. Unscheduled or planned preventive maintenance.
  6. Mechanical failure of the plate or its contamination.
  7. Bad weather conditions (squally winds, lightning strikes) or emergencies (floods, hurricanes) that reduce the focus of the signal.
  8. Poor installation of system equipment.

It happens that the client simply forgot to enter subscription fee for channel subscriptions. In this case, the subscriber simply needs to pay for the service.

How to fix the problem?

To get started with troubleshooting, the true cause of the malfunction should be identified:

  1. Receiver - we start the inspection with him. When the equipment is turned on, the red button lights up. This means that the system is working. If this does not happen, it is worth rebooting the receiver by pressing the power button for 4-5 seconds. A minute after the shutdown, restart the equipment.
  2. We inspect all connecting cables (receiver-decoder-TV-device). If the problem is in them, then you just need to replace given element on new.
  3. The external device is a satellite dish (dish). Strong squally wind, heavy rain, hail can lead to mechanical damage to the device, knocking down some parts or changing the direction of the signal receiving head. As a result, the focus of the signal changes / decreases.

    Do not forget to check for the presence of nelyad, foliage and water on the device, as well as the presence of damage on the connecting cable. In this case, you should contact technical service support or one of our service dealers to request a replacement outdoor unit.

  4. Smart card. Perhaps the problem lies in the incorrect installation of the card in the receiver. As a test, it is recommended to remove it from the receiving device, reinstall it in the equipment and reboot the device. After that, the ID icon should appear on the screen. If this does not happen, then this means that the receiver has stopped reading the smart card. In this case, you should contact the support service.
  5. If the channels stop working, you can reset the settings to the factory settings. After that, you need to restart the equipment and re-configure the program, following the instructions. This solution will eliminate the aging of the software version.

Note! For high-quality and proper broadcasting of channels, it is recommended to update the receiver programs in a timely manner.

Why is there a picture at all frequencies, but it says "No signal"?

Most users satellite television Tricolor TV is faced with such a problem when there is a program on TV and suddenly the picture freezes abruptly, and “No signal” is written on the screen. Do not immediately panic, but first of all look out the window and observe the weather. This inscription indicates the loss of the broadcast signal. Possible reasons the occurrence of a loss of resource can also be mechanical damage to the antenna or its poor tuning.

What to do?

To identify the cause, you can use the F1 button on the control panel, which determines the quality of the signal. When its level is less than 70%, then:

  1. The reason lies in bad weather conditions. As soon as the weather settles, the signal will return.
  2. Improper installation of the antenna or tall trees growing in front of the house interfere with broadcasting. To troubleshoot the signal, just move the dish to a suitable location.
  3. Incorrect antenna tuning, as well as damage to the connecting cables, can be repaired on your own or you can call a specialist at home.

The absence of a picture on the monitor may be due to technical problems on the part of dealers. You will need to call support.

When the signal level exceeds 70%, then you need to:

  • restart the channel search;
  • reset the power supply of the tuner;
  • reset existing settings to factory defaults.

To restore broadcasting, the above instructions are usually enough.

Where to turn if nothing helps?

If the instructions provided by us do not solve the problem, then you can directly contact the Tricolor TV service department. To do this, go through the official website of the provider to your personal account. Find the "Help Center" section, through which you can get free consultation from specialists.

To connect with technical support can:

  • by asking them a question social media VKontakte, Odnoklassniki, Viber, WhatsApp or Facebook;
  • get information from a virtual assistant or in a chat;
  • make a call through the website or skype.

All contact numbers are listed on the official website of the provider.

The disappearance of broadcast programs can occur for many reasons, both technical and mechanical: outdated software, decrease in signal focus, incorrect installation of a smart card, breakdown of digital devices, installation of software updates was incorrect.

Try to independently find the source of the problem that caused the lack of TV broadcasting. If this did not work out, then we recommend that you contact the Tricolor TV service department.

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