Personal account Velcom provides subscribers with the opportunity to manage services and receive information of interest from mobile operator. The user can register on the site, the procedure will take no more than 5 minutes. Using the service from Velcom Belarus, it is easier to monitor your balance, as well as activate and disable various options.

Registration of a Velcom Personal Account

Before you log in electronic system, registration will be required. To do this, you need to go to the service: my.velcom.by. Next you need to follow step by step instructions. It is important to note that only owners of a Welkom number can use the Personal Account. The procedure is carried out exclusively online, so you need to have access to the Internet.

Procedure:

1. You should go to the Velcom website and select the “Personal Account” section in the upper right corner of the page.
2. Now you should click on “Register” and fill out the form.
3. You need to indicate your phone number, then select an identification option, for example, via SMS or USSD. When choosing the method using SMS, you need to click on “Send confirmation code”. The resulting numbers should be entered in the registration form.
4. You must come up with a password of 5 characters and repeat it.
5. When all the information has been filled out, you must click on “Register”.
6. After this, the subscriber will be able to log into the Velcom Belarus Personal Account. There it is recommended to change your temporary password to a permanent one, which will be valid for a year. If all the data has been entered correctly, then registration will proceed without problems. After this, you will be able to constantly use your personal Welkom profile to perform various tasks.

Login to Velcom Personal Account

If you have previously used your Welkom Personal Account, you will not have to register again. All you need to do is go to the website and enter your login information. The procedure is easy, you can follow the instructions to speed up the process.

How to log into your Personal Account:

1. You need to go to the Velcom operator website, then select the “Login” option in the upper right corner.
2. If everything is done correctly, you will see the inscription “Welcome”.
3. You must enter your phone number and valid password. It is important to remember your details accurately so that you can go to the user’s Personal Account.
4. After specifying the information, you need to click on the “Log in to your account” button. If everything is done correctly, then the transition will be completed.

It is worth noting that go to Velcom Personal The account can be accessed through the application. It will need to be installed on mobile phone, and then log in to the system. You will not need to register yourself as a user again. You must provide your password, which is used to log into your Velcom Personal Account.

Password recovery

There are situations when you cannot remember the password for your personal account. In such a situation, it is recommended not to try to register again, but to restore lost data. You will need to go to the Velcom website and then follow the instructions.

What you will need:

1. In the upper right corner, click on the “Login” button.
2. In the window that appears, there will be an inscription: “Forgot your password?” You will need to click on it to recover lost data.
3. A form to fill out will appear in which you will need to provide your information. You should enter your phone number and select an identification option, for example, via SMS. The code received in the message must be indicated on the website.
4. You will be required to come up with a new password that will contain up to 10 characters. You should repeat it, and then click on the “Recover Password” button.

If everything was done correctly, then you will be able to log in to the site using the new data and log into your Velcom Personal Account. If you forget your password again in the future, you can restore it at any time. The main thing is that you have access to the phone number that is linked to your profile.

Overview of the subscriber's personal account

After you register and log in to the site, your Welkom-ISSA RB account will appear. It is convenient to use for various purposes; the service helps you manage your number and monitor the status of your personal account. The personal information will include the subscriber’s personal data, current balance, as well as the remaining traffic on the Velcom number.

In the financial section you can get data on installments, completed payments, as well as unconfirmed payments. There you can also pay for cellular services using bank card. If necessary, you can cancel an erroneous payment.

There is a section in your Personal Account for managing tariffs and services. Through it you can connect and disconnect Velcom services, change your number, and activate mobile Internet. Will be able to connect voicemail, call forwarding or suspend the use of all cellular functions.

Through Feedback in your Personal Account, you can write to the support service and receive the information you are interested in. You will be able to resolve all important issues and get help from the Wellcom operator.

The service is easy and convenient to use, so it is recommended for all subscribers. It is important not to disclose your password to anyone so that attackers do not gain access to the service. If data theft occurs, it is recommended to immediately inform Velcom employees about it.

INTERNET CUSTOMER SERVICE (ISSA)

The Internet Subscriber Service Service (ISSS) is a service that allows you to independently obtain financial information about your personal account, make payments, change the set of additional services and perform a number of other operations.

You can use the service at any time of the day by visiting the website www.internet.velcom.by.

How does this work

For VELCOM subscribers (except PRIVET)

*specify personal information: data on the tariff plan, calculation method, date of registration in the ISSA;
* receive financial information about your payment history;
* find out the balance of minutes, MMS and GPRS traffic included in the subscription fee, if this is provided for by your tariff plan;
* top up your balance using an express payment card;
* manage the account: the ability to view account details for the last two months and accruals for the open period, as well as order a repeat account for the closed period to the address email or change the invoice delivery address;
* change tariff plan;
* connect and disconnect some additional services;
* contact service department specialists on various questions about the company’s services;
* change the password to access ISSA.

For PRIVET subscribers

After connecting to the service and registering on the website www.internet.velcom.by, you can:

* receive information about your personal account balance;
* change the tariff plan;
* connect and disconnect the MMS service;
* change access code;
* determine and change the tariff zone (only for users of the PRIVET tariff plan, ZEMLYAKI!);
* monitor payment history;
* top up your personal account balance using PRIVET prepaid cards;
* find out the history of status changes since the last transition to the “Active” status;
* receive details of outgoing calls.

How to connect

Company subscribers (except PRIVET subscribers) – individuals, citizens of the Republic of Belarus - can activate the service at the company’s sales and service centers or from official attorneys on the basis of an application form established by the company upon presentation of a passport.

PRIVET subscribers can connect ISSA independently using the USSD request *126*5# and the call key. In response to the incoming USSD request, you need to indicate the PUK 1 code of the SIM card you are using.

After connecting to the ISSA service, you must register on the page www.internet.velcom.by. To do this, you need to enter your subscriber number, and then send a USSD request (*141*0# and call key). In response, you will receive a unique 6-digit password (valid for 1 hour).

To change the password, you must use the "Advanced" menu item. You can choose any combination of six digits for your personal password, and also set its validity period to up to 1 year.

Attention! Actions performed through the CCIS using a password are equivalent to actions performed by the subscriber personally. The subscriber is personally responsible for the safety of his password. If it is disclosed, you must personally inform the company’s service department specialists (upon presentation of your passport).

Locking password access

Subscribers of the company (except PRIVET subscribers) can temporarily block access to the password. To do this, you need to call the reference and information service at 410 or 411-0, and then, to obtain a new password, contact the VELCOM sales and service center or the company's official attorneys with an identification document.

Shutdown

Subscribers of the company (except for PRIVET subscribers) can disable the ISSA service at their own discretion by personally contacting the company’s sales and service center or the company’s official attorneys and filling out the appropriate application (upon presentation of a passport).

PRIVET subscribers can independently disable ISSA using the USSD request *126*5# and the call key. To use the service again, you need to reconnect it using a USSD request and register on the website www.internet.velcom.by.

How to use

After connecting and registering the service, you need to log into the ISSA system on the website www.internet.velcom.by using your password. By selecting the appropriate menu item, you can perform the necessary operations following the system prompts.

Attention! Correct operation of the ISSA is guaranteed when used Internet browser Explorer (version no lower than 5.5).

The opportunity to work with the ISSA service is provided free of charge. The cost of services assigned/changed through the ISSA is determined according to the company’s tariffs in effect at the time the service was assigned.

Official rules for the provision of the service "Internet Subscriber Service PRIVET".

USSD requests are simple and quick way get from the operator mobile communications necessary information. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the balance status at the time of request
Information about the remaining minutes, SMS, MMS and Internet traffic included in subscription fee
Information on the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of installments
The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package
Information about the amount payable according to the last invoice issued, for clients working without prepayment
Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG)
The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”)
Possibility of quickly disconnecting communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the Privetik tariff plan (available to velcom subscribers whose number is assigned as a “favorite” by the subscriber of the Privetik tariff plan)	*101*Privetik subscriber number#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number.	*131*company subscriber number#
Top up your account with an express payment card
Changing the mailing address for invoice delivery to e-mail
Repeat invoice for a closed period by e-mail
Opting out of receiving invoices

Information and service management:

Operation	USSD request
Information about the subscriber's connected services
Information about the list of services available for connection
Phone number and tariff plan information
Changing tariff plan
Information about your number in international format
Setting/cancelling a ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling a ban on the use of conditional forwarding in roaming
Connecting packages of minutes to all networks
“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans)
Connecting/disabling the “Anti-identifier” service
Connecting/disabling the Melofon service
Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”)
Connecting/disabling the Pause service
Connecting/disconnecting ISSA
Obtaining an ISSA password
Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the Mobile Internet service, MMS, streaming video (“Mobile TV”), all available
Receiving a test MMS
Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package
Connect/disconnect MMS
Information about the connected Mobile Internet service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the package cost
Information about the provided static IP address
Connecting/disabling the Anti-Virus service
Connecting/disabling the Firewall service
Connecting/disabling the “Children’s Internet” service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Connection to the services “Roaming.Vacation”, “Roaming.Business”
Disabling the services “Roaming.Vacation”, “Roaming.Business”
Information about roaming partners
Validity period of the services “Roaming.Vacation”, “Roaming.Business”

Velcom is a popular mobile operator in Belarus, which has long been serving the residents of the country, providing them with high-quality services at a decent price. The company managed to achieve additional recognition among subscribers through the introduction of a personal account service into its work.

It quickly found active use not only among young people, but also among older people, who on average are not so willing to spend time on the Internet and use such services.

The main reason for using the service is that it greatly simplifies the management of services and your personal account. You can use the Velcom Belarus personal account system at any time at home, without bothering yourself with long preparations and office visits.

Official page of the Velcom Belarus service

The Velcom Belarus personal account service has an official page at https://my.velcom.by/. Here you can log in to the system and start working remotely with your personal account. Authorization requires two details - your phone number and password. They will be known to you after registration and drawing up an agreement.

Please note that on this same page you can also:
- Set a new login password. You are even allowed to come up with your own access key;
- Recover forgotten/lost password;
- Study the instructions about setting a password when using a modem and tablet;
- Make online payment for services.

Both individuals and legal entities can use the Welkom personal account on the official website.

Main functions of the Velcom Belarus service

Fast payment directly on the website by bank transfer;
- Clarification of all necessary information regarding your profile;
- View the conditions of new tariffs and services;
- Changing the tariff plan, connecting new options;
- View transaction history, statistics, balance;
- Submitting applications for connection via the Internet and much more.

Velcom Belarus personal account - https://my.velcom.by

Registering a Personal Account with the mobile operator Velcom provides an excellent opportunity for all subscribers to independently control their funds spent on cellular communication, install applications that are beneficial and convenient for them, and many other features.

Registration of Velcom Personal Account (Velcom)

Registration of your Personal Account begins with the need to enter the address of the telecom operator http://internet.velcom.by. and go to the official page for registering the operator’s personal accounts. Enter your phone number and you should receive an SMS with a temporary password for your first login. This code is valid for 1 hour. Next, you need to log into your account and change the password combination. This password is permanent - valid for 1 year. Registration is now complete. Now you have a Personal Account in Velcom (Velcom).

Login to Velcom Personal Account (Velcom)

To go to the Velcom Personal Account (Velcom), you need to go to the login page https://my.velcom.by/, enter your phone number and password.

Recovering your Personal Account password

If you have forgotten your password, you can request a new one. To do this, there is a “Forgot your password” section on the login page. It contains instructions on what to do to get the password. So, you need to dial short number*141*0# and make a call. Then dial a password 5-10 digits long. After you are confirmed that the actions taken are correct, you can use a temporary password and use it to log into your Personal Account.

What is useful in your Personal Account

In the Personal Account, each subscriber can perform many different operations, in particular: check the balance, clarify traffic, tariff plan, change the tariff if necessary or disable it, check the remaining minutes and bonuses, connect the Internet.