iPad air activation failed. How to Activate iPhone with iTunes

The most annoying bug in iOS 11.

In early October, many iPhone users experienced error 0xE8000013 when doing a hard reset, restore to backup or a "clean" installation of iOS 11 on the device. Error 0xE8000013 is accompanied by a message that iPhone activation failed. What to do if your iPhone was turned into a “brick” due to error 0xE8000013 was described in this guide.

(10.10.2017) There is no way to fix the error yet

Activation failure error 0xE8000013 cannot be fixed at this time. We contacted Apple representatives, and they recommended that you perform the most common action for various software failures - firmware via DFU mode. Unfortunately, it does not help to get rid of error 0xE8000013. The company does not give any other comments on the situation.

Fix activation failure is real only on iPhone 6s.

Do you have an iPhone 6s? Rollback to iOS 10.3.3

The only iPhone model that can get rid of the activation failed error 0xE8000013 is the iPhone 6s. On iPhone 6s, the ability to roll back to iOS 10.3.3 is still available, which fixes the bug.

Detailed instructions on how to roll back from iOS 11 to iOS 10.3.3 on iPhone 6s are presented.

What to do? Just wait

Many users who encountered error 0xE8000013 hurried to contact service center. However, even the masters of authorized service centers are currently unable to solve the problem.

It is important to understand that this does not mean that your iPhone will forever remain a "brick". In previous years, with iOS, there were more than once similar problems and Apple solved them in relatively short time each time.

In other words, there will be a solution to the 0xE8000013 problem anyway, you just need to wait until Apple deals with the situation. Given the number of problem cases, the company is definitely actively working on fixing the bug.

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Some iPhones running iOS 11 and later may be affected by error 0xE8000013 (or 4016) when activated in iTunes or by the message "iPhone activation failed. Your iPhone could not be activated…., due to which the smartphone is completely blocked and turns into a "brick".

Why does error 0xE8000013 or 4016 appear?

First, let's explain what is error 0xE8000013 or 4016.

Most often, it occurs on unofficially restored (ref) iPhones. Typically, such devices are sold in online stores under the guise of new (!!!) gadgets. Not to be confused with from Apple (CPO, of ref, etc.). The reason for the error is that the serial number of this device is already contained in the database of replaced iPhones (for example, the phone had a factory defect and was returned by the buyer under warranty). In other words, this IMEI or serial number is no longer valid. Thus, an iPhone with a serial number that does not belong to it simply cannot be activated on Apple servers. After resetting the settings or switching to a backup copy, such a device turns into a useless "brick". This is evidenced by the message:

"iPhone activation failed. Your iPhone could not be activated because the activation server could not be contacted. Try connecting your iPhone to iTunes to activate, or try again in a few minutes. If the problem persists, please contact support."

Can an iPhone with error 0xE8000013 be fixed?

Unfortunately, today there is no solution that allows you to activate an iPhone with error 0xE8000013. However, there is a possibility to prevent such a situation. How to check the gadget and not become a victim of error 0xE8000013 will be discussed in the instructions below.

How to check iPhone for error 0xE8000013?

In some cases, due to fraud or simple human error, such smartphones may end up in stores that officially sell the iPhone. Therefore, it will not be out of place for users to always check their iPhones before buying.

You can check the phone's susceptibility to an error during activation on the Apple website at this linkby entering the serial number or IMEI of the device in the field "Enter the serial number".

How to find out the IMEI or serial number if the iPhone is activated and in working condition

You can find out the serial number or IMEI of the gadget by opening "Settings" -> "Basic" -> "About Device".

How to find out the IMEI or serial number if the iPhone is packaged (sold as new)

The serial number and IMEI are on the label at the bottom of the box, however, in the case of the iPhones described above, the data on the box and on the device itself may differ. Therefore, for a guaranteed correct check, you should:

1. Unpack the device.

2. Turn on iPhone.

3. On the welcome screen, press the i button in the lower right corner.

4. Compare the IMEI or serial number shown on the screen with the one on the box.

5. Enter the IMEI or serial number on the Apple website (link above) to check if you are really buying a new phone ()

If the page displays information about the device, then there is no need to worry.

New iPhone to be activated:

Activated iPhone (used no more than 3 months), under warranty:

Activated iPhone (used for over 1 year):

If a notification appears that the serial number belongs to the replaced gadget, there is a danger of error 0xE8000013:

“Unfortunately, this serial number matches the product that was replaced. Check existing data and re-enter serial number. If the information is correct, please try contacting us."

Iphone activation failure may occur on different models smartphone. The problem presented can occur due to several reasons. To fix the error, you need to check what influenced its occurrence.

There are many explanations why the iPhone owner cannot go through the activation procedure. Below we will study this issue in more detail and try to understand the solutions to the problem.

Apple server is temporarily unavailable

The presented error will show the user an inscription - the server is temporarily unavailable. That is, it was not possible to obtain activation information from it. In this situation, your efforts are powerless. Server performance depends entirely on the company. The only way out is to wait for the developers to be able to raise the servers and get them working.

Information about their work can be obtained on the official website - https://www.apple.com/ru/support/systemstatus/. Active ones are marked in green, and disabled ones are marked in red.

Reset

Iphone activation error after factory reset? When Apple released the updated version of iOS 11 firmware, it made some changes to the smartphone repair policy. If the phone was subjected to repair work, during which the replacement of defective parts was carried out, then it is important that purely original components are installed in it.

The use of "left" components will necessarily lead to blocking the device after you reset the settings. In this case, you will not be able to activate the system.

It should be noted that older versions operating system not affected by this factor. That is, you can safely reset the parameters without fear that the mobile phone will turn into a "brick". This policy has only changed for iOS 11 and 12. As such, refurbished phones should be avoided.

So the company decided to add additional security measures. When the user resets the parameters at the time of booting the device, the system sends information about the components to the Apple technical center. If the security system detects non-original parts in the phone that are not in the official database of the company, it will automatically block it.

The solution to the problem is to contact the warranty service.

iPhone hardware issues

Activation failed cellular network iPhone may occur due to hardware failures. An example is a situation where a smartphone cannot find sim card, and even if it is available, it is in search of a cellular network. Without connection, the lock cannot be removed. It is required to carry out diagnostics of the smartphone in the service.

iOS 11 activation issue on refurbished phones

Owners of phones that have been previously restored are the most likely to suffer from activation problems. The presented problem affected only new versions of firmware, starting with 11 iOS.

It is not recommended to purchase phones from dubious sellers. They will not give ironclad guarantees for the originality of components, perhaps in this device used Chinese and low-quality parts. Such gadgets outwardly completely copy the real iPhone, differing from them in system parameters.

Also under the risk category are users who have installed non-original components in the repair service. Therefore, if you decide to reset the settings, then at system startup, data about the installed components will be transferred to the Apple servers, after which a blockage will follow.

Activation Lock installed

Sometimes, using marketplaces for private ads, for example, Avito, there may be problems with activation. This means that the previous owner of the gadget did not change account. Contact him to resolve the issue.

SIM card not supported

iPhone activation failure can occur if the gadget cannot determine the installed SIM card. Check that it is the correct size and that it is correctly inserted into the slot.

Internet connection problems

The next reason implies an unstable internet connection. In other words, it is not possible to contact the server that should receive information from your smartphone. Check mobile network stability. It is recommended to connect to Wi-Fi to solve the problem.

What to do if iPhone 4/4s/5/5s/6/6s/7/X activation fails

If the service notifies you of technical server problems, then the only way out is to wait for the servers to work again.

If activation is blocked, then the previous user did not change accounts and did not delete data from his iCloud. The presented security measure was developed in case of theft of a smartphone. To unlock the gadget, you need to specify the identifier and code associated with the old account (the previous owner). You also need to erase the account by replacing it with a new one.

The second solution to activation blocking involves a call to AppleCare, where specialists will help with the question if the user can prove that the iPhone belongs to him.

Update required

Sometimes the error may occur due to old version firmware. Iphone needs an update after activation fails. It is required to install patches released by developers in a timely manner. Check your settings for new updates. If this malfunction does not allow you to download the update, then you can try to activate the system through iTunes.

SIM card check

Check if the SIM card is installed correctly. Doesn't fit in your phone? Contact your carrier for a desired option sims. If, after checking, no malfunctions were found with the SIM card, then most likely the reason is hidden in a hardware failure.

Reboot

In some situations, a reboot or reset may help. iPhones reboot when you hold down the Home and Screen Off buttons.

Mobile network blocking check

Check if yours is working mobile network. Perhaps the reason is due to a poor internet connection. Take advantage of Wi-Fi.

Activation via iTunes

Activation can also be carried out with using iTunes. Instruction:

Sometimes when restoring or updating the firmware, or resetting iPad to factory settings, device activation fails. On the screen you see something like the following message:

Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPad to iTunes to activate, or try again in a few minutes. If the problem persists, contact the service Apple support: apple.com/en/support.

In English, this inscription might look like this:

Your iPad could not be activated because the activation server is temporarily unavailable. Try connecting your iPad to iTunes to activate it, or try again in a couple of minutes.

Naturally, the type of device changes in the messages: iPhone, iPad, iPod Touch. What to do in this case? Here are some tips to help you avoid this error.

Use another WiFi network or…

If possible, switch to another network. Perhaps the error was in your WiFi connection. If not, then try restarting your router. As a rule, this changes your IP address on the network.

Plus, you can always try to activate again under the same conditions, for example, after 15 minutes. After all, problems may not always be on the user's side. Perhaps this is indeed (judging by the message) some kind of temporary failure in the operation of Apple's servers.

Sometimes a simple reboot of the device and reconfiguration helps. Reboot can be done by simultaneously holding the Home and Power keys. The device will turn off, then you need to turn it on and try to activate it again.

Try activating your iPad/iPhone/iPod Touch via iTunes

If you have a computer with iTunes installed (and 5 years ago it was even a mandatory requirement), then the device can be activated through this program. Connect your iDevice to your computer via a cable and wait for iTunes to detect it. Then follow the instructions on the screen.

A special kind of error when installing a beta version

Theoretically, this error could also come up:

activation error. This device is not registered as part of the iPhone Developer Program…

In this case, you need to either add the UDID to the database of some familiar developers, or make the firmware via iTunes the latest official iOS for your device (not a beta version)!

Re-flashing

Try flashing again in DFU mode. .

There is a small chance that the firmware is crooked. If after flashing the tablet continues not to be activated, the reasons must be sought either in the hardware or in deeper activation problems, for example, blocking by the previous owner. The latter problem is unlikely, but has previously occurred when the recovery procedure was not completely completed. However, this only applies to tablets in the "Refurbished" category.

If you have tried all the tips and nothing helps, then write a comment with an exact description of your specific trouble (device, iOS version, where the firmware was downloaded from, what exactly is written on the screen) - I will try to help everyone.

Perhaps with this you will supplement this article with your own advice and this will help someone. Sometimes a well-written comment brings more value to a particular person than the article itself. :)

If nothing helps at all and the iPhone / iPad activation fails again and you are already desperate, then it is better to take the device to the service. I hope it doesn't come to this point.

This is a common problem for everyone. iPhone models. Depending on the version of the operating system, it appears due to a technical or software failure. In the article we will talk about the sources cellular network activation failureiPhone and how to solve the problem.

Possible reasons

The first thing you need to pay attention to is the place of purchase of the device. This problem appears more often in people who bought a phone from unofficial suppliers or used equipment sellers. At the first inspection, it is difficult to determine the initial state and performance of all internal modules and adapters.

A used smartphone may not have a communication module that has failed either due to old age or due to improper handling by the previous owner. Unofficial suppliers like to sell reassembled versions of iPhones that are not made at Apple factories, but somewhere in the basements and at the “if only it works” level. Starting with version 11 of iOS, the Apple Corporation has revised the rules for using smartphones with non-original parts installed.

In simple terms, if you take your iPhone to a service center where they promise to make repairs 50% cheaper than anywhere else, unlicensed parts will definitely be installed on your phone. This is about replacing:

Wi-Fi modules;
Nand memory;
bluetooth;
Communication modem.

This is the saddest outcome of events, but there is a more positive one. Cellular network activation failure on a iphone, connected with software error. For example, during the release new version iOS, Apple servers cannot cope with the received load and are turned off. Activation will not be available during this period because the device will not be able to send the required data. Find out the advantages and disadvantages of iOS, in the article: ""

Note: This problem often occurs when there are failures from the mobile operator. It's very easy to check, try calling another number or check your balance. If the command does not work, and the call is dropped, then the problem is on the side of the telecom operator.

How to solve the error

If mobile connection works, but on iPhone appears cellular network activation failure pdp authentication error, you need to check the functionality of the communication module. On the welcome screen, you need to click on the icon in the lower right corner. An IMEI code should appear, its absence means that the modem is broken. We recommend that you contact the official service center. A well-chosen browser will allow you to quickly find a page with the address of the nearest service, we recommend that you read the article: ""

For information: it is possible to revive a smartphone by freezing it in the freezer or heating it with hot air through a hair dryer. Methods are controversial and ineffective.