If there are problems accessing the Odnoklassniki website, many try to find a support phone number. If it becomes necessary to contact the site administration, this cannot be done by phone. The Odnoklassniki website does not have phone numbers that one could call and solve the problems that have arisen.
Other ways to get help in Odnoklassniki
The lack of a support phone number is due to the fact that you can solve the bulk of the questions that users of this social network have on their own. For this, all possible answers with the solution of emerging problems are provided. Each user can independently use the available instructions to restore access to their page, password or login.
Since technical support does not have a phone number, hotline also there is neither paid nor free, the only way to communicate with technical support is the "Help" section on this site. You can find it through the list of settings next to the user's profile photo. Clicking on the "Help" button allows you to find the answer to your question directly on the site. To do this, enter your question in the search bar. If there is an answer to it in Odnoklassniki, it will instantly appear on the page. If there is no answer, you can contact the support service, the active button of which is located at the bottom of the search page. Clicking this button will display a form to be filled out. Here you need to enter information about the purpose of the appeal, indicate your email address in order for the site administration to be able to send an answer to the question posed to it. Below you will need to enter your appeal and send it to the support service.
What can you find out in the Odnoklassniki support service?
The most frequently asked questions for users seeking support are:
- problems with registration on the site;
- it is impossible to enter your page through the loss of login, password;
- blocking the page as a result of violations of the rules for using this resource;
- the desire to complain about users who violate the rules for using this social network (distribution of spam, use of other people's data, insults, etc.).
In which case the support of the site "Odnoklassniki" will not be able to help?
The support service will not be able to help if the user violated the rules for using the site, distributed spam on his own behalf, etc., did it knowingly. In any case, the support service specialists will send a response to the address specified by the user, in which they will describe the reason for the refusal to provide assistance.
Reasons for blocking Odnoklassniki - how to restore access?
Most often, blocking a user's page occurs for several reasons:
- as a result of hacking and spamming through it - you can restore the page through your login and password or through VHOD.cc - this is a quick and convenient way to log in using instructions that help solve the problem with logging in. Usually, in this way, recovery is carried out by the user's phone number with the introduction of a code that will be sent to him. You may be asked to pass a photo verification of friends who will need to be named;
- for violations when using the site - you can unblock the page through the support service, in this case you will need to specify your data, give a link to the profile, and other information. If the violations were serious, the page may not be restored at all;
- blocking the site by the employer, if at the entrance to the site a page is displayed with the inscription "access to the site is prohibited." If this information is displayed only on a work computer, then the employer has restricted access to this site. At home, you can enter it without problems. If such a window appears at home, then this is the work of a virus or malware.
Support group for the site "Odnoklassniki" in VK
VKontakte has a group Odnoklassniki OK.RU, where you can ask your questions and get answers to them regarding the use of this social network.
Operator Competence and Response Time
Usually, the response to a user request that was sent through the site does not come very quickly. The waiting time can be from one hour to a day. The site administration knows how to help the user, so most often its answers are useful.
On 01/23/2018, the profile of my page in OK was blocked. I contacted the support service (request number: 2018012310066262) registered on 2018-01-23 15:20:59. Topic: "Restoring / deleting a profile: The profile is blocked". 01/23/2018 My profile has been restored. But I believe that the Law on the Protection of Consumer Rights of Russia was violated, namely Article 13, which establishes general provisions on liability for violation of any consumer rights. And it is subject to application in cases where the Law or other laws do not establish other rules of liability or when any issues in the relevant rules are not regulated at all. The established Art. 12 and 14 of the Law, special liability for the provision of improper information and for damage caused due to deficiencies in the service, apply in appropriate cases, according to the content of these articles. I understand that in these articles there are no rules on the procedure for indemnification (I ASKED TO COMPENSATE ME FOR THE MORAL DAMAGE CAUSED TO ME AS A RESULT OF THE UNREASONED BLOCKING OF MY PAGE), on the actual fulfillment of obligations, etc. On these issues, when applying Art. 12 and 14 I am guided by the provisions of Art. 13. This also applies to other articles of the Law. Also St. 13 of the Law provides for the possibility of establishing liability for violation of consumer rights not only by this Law, but also by other laws of the Russian Federation. As an example, the responsibility of employees of manufacturing organizations, sellers, performers and others is not provided for in new edition Law. Their liability for direct or indirect violations of consumer rights is regulated by the Code of Administrative Offenses of the RSFSR and the Criminal Code of the Russian Federation, as well as labor legislation. The law establishes the civil and administrative liability of organizations (the holder of an Internet resource). Civil liability arises, as a rule, from contractual relations and consists mainly in the recovery of penalties and losses. Administrative and legal responsibility is a consequence of the implementation federal authorities executive power of its control functions and consists in imposing fines and issuing orders of various kinds. Measures of responsibility and methods of consumer protection used in the Law reflect the specifics of those legal relations in which they are participants. In this regard, various liability measures have been established for violations of consumer rights in the provision of services, ensuring the security of services (including information security), for providing inappropriate information, etc. (In previous letters I asked for information, but received the following NOT QUALIFIED ENOUGH response, equated to an unscrupulous student of the 7th grade of a comprehensive school, but not as an employee of the support service of an Internet resource.
Dear user,
The site administration has the right to restrict users' access to the social network without explanation, without prior notice (clause 6.4.4).
We wish you a pleasant communication on our website.
Sincerely,
Anna
01/24/2018 16:00 — Yuri R wrote:
Liability measures are established for both direct and indirect violations of consumer rights. The consumer rights protection system provides for the responsibility of the seller, manufacturer, performer to the consumer and TO THE STATE. It includes the responsibility of organizations and their employees, as well as various ways consumer protection. Also, Article 13 of the Law regulates the issues of civil liability of consumer counterparties (if your Internet resource has them and which in some way even indirectly relate to UNREASONABLE BLOCKING OF MY PAGE IN OK). The main and main law in this area is the new Civil Code (parts one and two). The responsibility of one party to the contract is inextricably linked with the right of the other party to protect its interests.
In connection with the foregoing, I believe that my rights as a user of the OK website have been grossly violated. Administrators of the OK.ru User Support Service did not even try to delve into the problem, they are engaged in unsubscribing (this can be seen in the correspondence), they were not able to answer a single question, while demonstrating insufficient competence and qualifications.
I PLEASE bring my appeal to the attention of the management and once again I ask you to EXPLAINLY explain in which of the listed cases the access system of EXACTLY MY PAGE was blocked from the following cases:
Did they try to hack me? (If so, what measures have been taken against the burglar in this case, and if this happened, please send me information for contacting the Ministry of Internal Affairs and the prosecutor's office).
— did the system notice suspicious activity behind MY profile? (what activity was there and how is this activity evaluated - what are its criteria?)
On this day, I did not enter incorrect data on my profile.
I also ask a second question: how are YOU going to COMPENSATE for the moral damage caused to me? And who exactly will be responsible for the unmotivated BLOCKING OF MY PAGE?
Please reply to me questions asked QUALIFIED, not like Anna from OK.ru User Support. getting off with a not entirely clear and not applicable in this case answer "The site administration has the right to restrict users' access to the social network without explanation, without prior notice (clause 6.4.4)". From her answer it follows that I broke something, but what exactly she cannot explain, and contradicts her colleague who wrote earlier:
Dear user,
The user is blocked automatically, without the participation of the Support Service.
The system blocks access in the following cases:
- when they try to hack you;
- when the system notices suspicious activity behind your profile, which is typical for hacked profiles;
- when you enter incorrect data several times.
Therefore, we try to protect your confidential information.
You can read how to protect your profile from hacking by clicking on the link: http://ok.ru/help/4/458/481
Did our answer help you?
P.S. The text of the correspondence with the Support Service is extremely important for solving the problem. Please don't erase it.
Sincerely,
Paul
OK.ru User Support
Almost every large Internet resource has its own support service, which should help users solve various problems and answer technical and other questions related to using the service. Odnoklassniki is one of the largest social networks in the CIS, so there are also specialists here who can provide prompt assistance.
In this article, we will describe in detail and with examples how to contact support:
- In the computer version of the site;
- In the official application for mobile devices;
- On the mobile version of the site.
zhboy support in "Oneclassmates" from a computer?
After going to the site itself, you should click on the "Help" button, which is located in the upper right corner of the screen. 
Next, a page will appear with many different instructions and tips for using the site. At the very beginning, in the section with "Current issues" you need to open the window "How to contact the Support Service"? Here, specific recommendations for the user will be indicated with a proposal to fill out a special contact form. To do this, click on the appropriate link "here". 
In the next window, you first need to select the desired item from the list for the purpose of your appeal. For example, a user may need to restore their page data, or ask a question about their payments or sent gifts on the site. After that, you need to specify your email address, as well as directly enter the comment itself, which will reveal the essence of the problem. If necessary, you can add a file to the case. After that, you can click on "Send Message". 
Depending on the selected purpose of the request, additional items may appear in this window to help you specify the problem.
In the event that everything was filled out correctly, the user will see a message stating that the request has been accepted and will be considered soon. 
Hotline in Odnoklassniki
It is important to note that Odnoklassniki does not have its own hotline number that you could call to resolve a particular issue. All applications are accepted only through the form described above. At the same time, they are considered quickly enough if all the information was specified correctly.
In addition, most of the problems that users have while using the site simply cannot be solved over the phone. The fact is that the user must provide all the information, including links and various attached files, so that the support staff can accurately diagnose and fix the problem.
How to contact the sluzhboy support in "Oneclassmates" through the application?
Users of the mobile application first need to go to the main menu and select the “Help” item. 
Here you need to select the first section "Write to us". 
The next window will ask you to select the purpose and topic of the request, as well as specify other data that will be required depending on what kind of problem it is. To confirm your request, click on "Next". After that, technical support specialists will study the issue and give their answer. 
How to contact the sluzhboy support in "Oneclassmates" through the mobile version of the site?
On the m.ok.ru website, which is adapted for mobile browsers, you must first call up the main menu with a swipe to the right, after which you should go to the "Help" section. 
On the page that opens, you just need to select the purpose and topic of your appeal, supplementing it with all the necessary information, the windows for which will appear as you fill out the appeal. To confirm, click on "Submit". 
Conclusion
Despite the fact that in Odnoklassniki you cannot call a direct number to contact support specialists, it still works quite quickly and tries to resolve user issues as soon as they arrive.
In the process of using social networks, questions and problems may arise that the resource user himself cannot solve. For example, recovering a password to your profile, complaining about another member, appealing a page block, difficulties in registering, and much more. For such cases, there is a user support service, whose task is to provide practical assistance and advice on various issues.
In such a popular social network as Odnoklassniki, its own support service, of course, functions. Please note that this structure does not have an official phone number and therefore you need to seek help in solving your problems on the full version of the site or in mobile applications for Android and iOS, in extreme cases via e-mail.
Method 1: Full version of the site
On the Odnoklassniki website, you can contact the support service both from your profile and without typing your login and password. True, in the second case, the functionality of the message will be somewhat limited.
- We go to the site odnoklassniki.ru, enter the login and password, on our page in the upper right corner we see a small photo, the so-called avatar. We click on it.
- In the menu that appears, select the item "Help".
- If there is no access to the account, then at the bottom of the page, click the button "Help".
- In chapter "Help" You can find the answer to your question yourself by searching the database of reference information.
- If you still decide to contact the support service in writing, then we are looking for the section "Useful information" at the bottom of the page.
- Here we are interested in the point "Contacting Support".
- In the right column, we study the necessary background information and click on the line "Contact Support".
- A form for filling out a letter to the Support Service opens. Select the purpose of the appeal, enter your email address for a response, describe your problem, if necessary, attach a file (usually this is a screenshot showing the problem more clearly), and click "Send a message".
- Now it remains to wait for a response from the experts. Be patient and wait from one hour to several days.
Method 2: Contact through the OK group
You can contact the Odnoklassniki support service through their official group on the site. But this method will be possible only if you have access to your account.
Method 3: Mobile application
You can write a letter to the Odnoklassniki support service and from mobile applications for Android and iOS. And here you will not experience difficulties.
Method 4: Email
Finally, the very last method to send your complaint or question to the moderators of Odnoklassniki is to write them an email. OK Support Service Address:
Specialists will respond to you within three working days.
As we have seen, if a user of the Odnoklassniki social network has any problem, there are several ways to ask for help from the support service specialists of this resource. But before you bombard the moderators with angry messages, carefully read the help section of the site, there may already be a solution that is suitable for your situation.
Such a need arises among the owners of individual pages who suddenly discovered the loss of confidential information, account blocking after an accidental violation of existing rules, dishonesty of the founders of contests, and so on.
Consider the following options for contacting OK technical support:
Technical support OK in the official group
2) Only being on your page, you should follow the link:
Rice. 1 (click to enlarge). Technical support in the official OK group: link "Write to support". 3) After this operation, a window with three fields "Contact support" opens.
Rice. 2. Form for contacting the OK Support Service - In the first one, the purpose of the appeal is selected from among those that are offered after clicking on the checkmark down (1 in Fig. 2),
- the second contains the email address (2 in Fig. 2),
- in the third, the text is typed with the maximum detailed description the true causes that contributed to the problem (3 in Fig. 2).
- When all the fields are filled in, be sure to press the "Send message" button (4 in Fig. 2).
Where is technical support if the OK page is blocked
If it is impossible to access the individual page of the Odnoklassniki social network due to blocking account, then contacting technical support will still work if
Contacting support if the page is blocked https://ok.ru/help/80/400/3077
Rice. 3 (clickable). Contacting technical support OK if the page is blocked We contact technical support OK by e-mail
Below is a list of addresses that are allowed to send ordinary emails to technical support operators:
will help the user contact the support service when his account has been blocked after hacking, accidental deletion, or violation of the official rules of the Odnoklassniki social network. It is also allowed to fix problems with groups, gifts, payments, purchases of goods and sections of the site.
provides assistance in considering issues related to holding various competitions in the Odnoklassniki group. For example, users who were the first to complete competitive tasks, but could not receive the prizes promised by the organizers, apply there.
allows you to resolve issues related to monitoring the compliance of applications developed by third-party programmers with the official rules of Odnoklassniki, as well as personal conditions for cooperation with the popular social network. Since this mailbox is controlled by a small management, it is recommended that the email sent to them include information about the referral from another type of support.
A response to an appeal to one of the listed addresses usually comes in 72 business hours, and if the letter was printed on one of the weekends, it is recommended to wait an additional day.
Receipt instant response is carried out after leaving a comment on any topic in the official Odnoklassniki group, where duty administrators work.
