Competition between leading operators cellular communication Russia is forcing them to go for various tricks, with the help of which they can simultaneously manage subscribers and increase their profits. To this end, Beeline unilaterally changes outdated tariff plans for new ones, often unprofitable for customers, and also seeks to impose paid services. But what about people who are accustomed to saving and are very surprised by sudden write-offs from their accounts? To understand where the money goes on Beeline, we suggest understanding the reasons for and ways to control services and subscriptions.

Top 4 reasons for debiting money from the account

Unfortunately, the number of complaints about the incomprehensible disappearance of money among Beeline customers is constantly growing. This fact is explained by the sum of two components: a change in marketing activities within a telecommunications company and active actions by third-party organizations offering to subscribe to a horoscope, anecdotes, weather forecast, etc. for a certain subscription fee. Taking into account these factors, in total, 4 reasons can be distinguished that explain why they withdraw money on Beeline.

1. For providing paid subscriptions from third party websites. This is the most common reason for debiting money from an account, since it is easy to activate a subscription without knowing it. For example, when clicking on a link while surfing the Internet from a phone, when replenishing an account through an unverified site, while making online purchases.
2. For the provision of paid services from Beeline, which have ever been connected and which the subscriber forgot about.
3. Money can be withdrawn for debt at another number, documented for one person.
4. Due to hidden services that were initially activated in the tariff package, but were not announced by the operator. Withdrawal of money for this reason often takes place during a remote transition to another tariff plan.

We order detailing

After finding out the reasons, the user has two unresolved questions for Beeline: how to find out why money is being withdrawn from his account and how to stop debiting money? The most correct decision would be to order the itemization of expenses for the period of interest. The procedure itself is simple and is processed in a couple of minutes in the Personal Account, in the My Beeline mobile application or through Beeline technical support.

The document provided by email or on the page in the Personal Account will indicate where the funds went and in what amount.

How else to check debits from the Beeline account? Firstly, you should periodically use the free Easy Control service, which allows you to see the last 5 changes in your mobile account. You can get acquainted with the conditions for obtaining details and "Easy control" in the article.

Secondly, send a USSD request * 110 * 09 # or call 067409 . As a response, you will receive a message with a list of paid subscriptions activated on the SIM card.

Thirdly, upload the User's Personal Account, to home page which displays all connected services.

If you couldn’t determine why the money was being withdrawn on your own, then you should contact the help desk at 0611 or visit the customer service center.

Disable unnecessary options

stop receiving paid content can be done in several ways:

• in the "Services" section of the Personal Account;
• in the application "My Beeline" directly from a smartphone / tablet;
• by an individual USSD command for each option, which can be found on the official website of the operator.

Extra charges from the phone can disappoint the operator: it is important that the funds from the mobile balance do not go to waste, but are spent only on paying for the necessary communication services, and not imposed services. If there is a write-off of money from the balance of the number, there are several ways to figure out why this happened. Teams and self-service services will help you quickly find out what the money was withdrawn from Beeline for.

Is it possible to find out why the money was withdrawn on Beeline

Most fast option– dial the command *122# Call. In response to this request, an SMS message will be received, which will contain information about the last 5 paid charges from the phone number. In addition to the amount, the date and time will be indicated. The message will help determine where the money went from the phone.

Another common way is to enter your Beeline personal account. Login is a number without 8, the password is ordered by the command *110*9# Call. If you enter Personal for the first time, you will need to accept the offer and determine the type of access. You must select "Full", then it will be possible to get all the information by phone number and perform all the necessary actions. IN personal account you will need to open the "Details" section (on the left), select the desired period and check for what money is being withdrawn from the Beeline phone. Here you can also disable paid services.

In addition, you can:

• View write-offs with mobile application"My Beeline". Navigation in it is the same as in your personal account.
• Ask a question to a support specialist - on the website of the Beeline operator.
• Call the customer support center at 0611 (from a Beeline number) or toll free at 8-800-700-0611.
• Write a letter to email with a description of the issue of interest and an indication of the phone number in question.
• Contact the nearest Beeline office. You can find out where the nearest office is located on the operator's website.

Why withdraw money from Beeline phone

There can be several reasons for debiting money from an account:

• subscription fee for the selected tariff plan;
• subscription fee for Additional services included in the tariff plan (autoresponder, additional Internet package, etc.);
• mobile internet billing;
• write-offs of money for subscriptions and entertainment services of third parties.
• payment for services on the Internet.

Using the described methods will help to establish why Beeline withdraws money from the balance. Paid services can be connected:

• when accessing the Internet from the phone;
• when installing applications containing viruses;
• when clicking on malicious links;
• when dialing commands from a number;
• when answering silent messages;
• when transferring access codes to a phone number to intruders.

Need to check settings tariff plan, it may have a subscription fee. To do this, dial the combination *110*05# Call or in the Personal Account. Perhaps the tariff plan simply does not fit the needs of the user, and it needs to be changed. A lot of money can be spent on mobile internet.

IMPORTANT! To protect yourself from wasting money, you should not follow unfamiliar links, especially those received in SMS messages, do not reply to messages from unknown senders, do not dial unfamiliar commands on your phone. Periodically it is useful to check the balance, preferably every day, in order to track the withdrawal of money from the phone and respond quickly by removing all unnecessary.

Withdraw money from Beeline: where to call

If write-offs, despite the actions taken, occur, you must promptly contact the support service. You can call the free number 0611 (from Beeline), from any operator - 8-800-700-0611. When you are outside the Russian Federation, you should dial the free Beeline support number for calls from abroad - + 7-495-797-27-27. When you are in Kazakhstan, you need to dial 116, a call from Beeline will be free.

When dialing the Support Center, an automatic menu will work. Some issues can be resolved immediately, in tone dialing mode. The autoinformer can announce the list of connected services on the number from which the call was made, the parameters of the tariff plan, the presence of paid subscriptions. Here you can also disable the withdrawal of money from Beeline.

If the answer to the question is not found in the automatic menu, it is enough to go to any menu item, inside each item the exit key to the operator should be sounded. Most often it is 0 or 9.

Beeline withdraw money every day: how to turn it off

To disable paid debits, you first need to determine the reason why the money is debited. You can check this in your personal account, or by calling the Support Center, writing an email or visiting the Beeline office. Daily charges may occur due to entertainment subscriptions, services with a daily subscription fee, a paid tariff plan.

Further, depending on the type of charges, you can quickly disable paid services and subscriptions in your Personal Account. After the operation, it is recommended to turn off and on the telephone to update the information.

If you can’t remove the services yourself, you can ask a support specialist to do it and connect all possible bans on paid services and subscriptions. All restrictions on paid services are connected free of charge and will protect against further loss of money from the balance of the number.

What to do if money continues to be debited

If paid services are already disabled, but the money continues to be debited, it remains to contact the Beeline office and write a written claim describing the situation. In the request, be sure to demand to remove all additional paid services and subscriptions from the number, recalculate (if you are sure that no paid services could be connected, even by accident), and set a ban on the ability to connect paid services. Ask to make a copy of the request and put on it the date and number of the application so that the appeal reaches the executor, and there is confirmation that the office was contacted with the request.

Written requests are considered from 24 hours to several weeks, as a result, a representative of the appeals processing department is sure to contact and tell about the actions taken with the number. If desired, it is possible to ask to send a response to the request by mail.

To protect yourself from unnecessary write-offs, it is enough to follow simple rules:

• do not click on links from SMS messages and messages on social networks if you are not sure of their safety;
• if you notice charges from the number, immediately contact support to disable paid services;
• disable the Chameleon service. Chameleon are silent messages that pop up on the screen. By themselves, they are free, but following the links offered entails the activation of paid services and subscriptions. The combination to turn off the Chameleon is * 110 * 20 # Call;
• do not give your phone to unfamiliar people;
• keep track of what kids are doing on the phone. They can download applications that pose a threat to the phone, which will entail debiting money from the Beeline number.
• be wary of requests from friends on the network to give them any code. Often hackers hack into accounts social networks and through the codes they get access to the balance of the number. With the help of codes, payment for services on the Internet can be carried out without knowledge;
• daily check the balance of the number by *102# Call. Any balance changes above the norm will indicate the presence of paid services and subscriptions.

Have you noticed that lately money has been disappearing from your Beeline account, while the paid services connected to the number do not provide for such write-offs? Don't know how to find out why Beeline is withdrawing money? Most likely, the reason for the charges that are mysterious to you lies in the presence of connected paid services or subscriptions that you simply do not know about. Their connection could happen when visiting a site with a bad reputation, or they were connected in addition to some other service and were provided for free at first. Therefore, in order to solve the problem, you need to know. Much less often money is withdrawn for other reasons.

The main reasons for the loss of money on Beeline:

• Availability of connected paid services;
• Availability of connected subscriptions;
• The presence of debts for other Beeline numbers belonging to the subscriber;
• The presence of hidden conditions in the tariff plan.

We did not list the reasons for the operator's deception in the list. It is unlikely that Beeline will brazenly steal money from its subscribers. The operator has a lot of other ways to make money on subscribers, and stealing money from an account is too risky for a reputation. As part of this review, we will tell you how to find out why Beeline is withdrawing money. The recommendations below will be relevant regardless of the reason for the write-off of funds from the balance.

If you are sure that the reason for debiting funds from your balance is the operator’s fault, then to solve the problem, you need to contact the Beeline office and write the appropriate application. However, in order not to be in an awkward situation, we recommend that you first try to figure it out on your own.

How to order itemization of expenses

You can get details of expenses:

• Through a personal account;
• Across ;
• By calling the help center;
• By contacting the Beeline office.

The most convenient option involves using the capabilities of your personal account or the My Beeline application. Here you can see the details of expenses, thereby finding out what Beeline is withdrawing money for. Detailing includes all financial transactions made on the number. Even if you have a service activated, for which one penny is charged daily, you will certainly learn about it from this report. Having learned what the money is being withdrawn for, you can immediately disable unnecessary services through.

The interface of the personal account is made as clear as possible for subscribers, therefore, there will be no problems with the search for the section through which the request for detailing is carried out.

If you need to find out why Beeline is withdrawing money using mobile phone, then you should use the application "My Beeline". This is the same personal account, but only adapted for mobile devices.

To order a detail in the My Beeline application, follow these steps:

1. Enter the application and select the "Finance" section in the main menu;
2. Go to the "Details" tab;
3. Specify the period of time for which you want to receive a detailed financial report;
4. If you want to order details by mail, then find the button "Send details" at the very bottom and click on it.

How to find out why Beeline is withdrawing money if the details did not help

Usually, the situation with mysterious write-offs of funds from the balance becomes clear after reviewing the details of expenses. However, in some cases, subscribers do not understand the reason for withdrawing money from their account, even having access to a financial report on all transactions made on their number.

If the breakdown of expenses did not help solve the problem of expenses, you can sort out the situation by contacting the help center or directly to the Beeline office. First, you should try to solve the problem by calling a help center specialist. . After calling the specified number, follow the instructions of the autoinformer, which will help you contact the operator. Tell the specialist about your problem and ask him to explain the reason for debiting the money.

If a call to the customer support center did not achieve the desired result, then take your passport and go to the nearest Beeline office. Here you will certainly be helped. If the office staff does not explain to you the reason for withdrawing money from your account, then write a statement. If you manage to prove that the funds were debited through the fault of the operator, then you can count on a refund. Although, in fairness, it should be noted that it will be very problematic to prove the guilt of the operator.

In this article, I express my negative, exclusively subjective opinion towards the Beeline operator and in no case do I impose it on other people! Please, if you do not agree with my opinion, do not read this article!

I am writing such a new interesting article for Ask How, when suddenly an SMS from Beeline arrives: “Your balance is less than 30 rubles.”

"So what? Nothing strange!" you say. The usual SMS, such is sent to everyone when the balance ends.

And I probably wouldn’t be surprised if I didn’t replenish my balance exactly 4 days ago. After that, I didn’t call anyone much, I tried not to write SMS. Fortunately, now almost everyone is on the Internet: classmates, VKontakte and Skype. There is no subscription fee for my Zero Doubts tariff. So where does my money go?

By now, most of you are going to be like, “Oh, okay, another whiner with his fake problem. He spoke and did not notice! Yes, I also connected some services, a melody instead of a beep, or an anti caller ID. And now he is trying to tell everyone here how bad Beeline is” ... Well, I wouldn’t believe it either, and maybe I wouldn’t even read this nonsense.

But still I decided to write about it. Because my indignation knew no bounds. How so, Beeline?! It seems like a serious company, why should she do such things. Therein lies the problem. We often biasedly trust mobile operators. Well, if they removed it, then it was for what. And so on until it touches them! I recommend that you finish reading the article and check your number, for sure there are a couple of left-handed services that you didn’t even know about, but at the same time regularly paid for them for more than one month!

Where does your money go?

And so, in order to find out where your money has gone from the balance, you need to tell fortunes on coffee grounds, go to

Note:

Sections of the site are constantly changing. Beeline does not stand still. Or maybe he just wants to confuse us. Therefore, if you could not find your personal account at the specified address, try to find the necessary section on the main page of the site “beeline.ru” on your own.

How to register in Beeline personal account

If you are not yet registered in your personal account, you can do it like this:

1. Dial: *110*9#
2. We are waiting for an SMS with a login and a temporary password. The login will be your phone without the first eight (or +7)
3. Entering data on the Beeline website
4. After entering a temporary password, you need to come up with a permanent password.
5. We enter a new password, agree to the terms and go to your personal account

In the "Profile" section, you can see a list of connected services. Here you can turn off the extra ones that you do not need. To do this, click on the switch to the left of the service, select the deactivation date and click on the deactivate button.

Do you think that's it? Yeah dreaming ... 🙂

Does Beeline hide the services for which he withdraws money?

I don’t know if this is an oversight by the site developers, or Beeline’s malicious intent, but for some reason not all connected paid services may be displayed in this list. In order to understand if there are any in your case, you need to properly look at the “details of communication services”: have you been charged for any unknown services.

We go to the "Financial Information" section (at the very top of the site, in the same place as the "Profile" section). In the item "Detailed communication services" select "for the last month" and click the button "Online detailing". After that, a list of your expenses and credits to the account will appear, in which it will be detailed: when and for what service the money was withdrawn from you.

In this list, I found one paid service (not counting " Mobile Internet”), which was not even displayed in the list of connected services. But the money was regularly withdrawn from my account for several months, and maybe years (unfortunately, you can trace the history only for the last half a year). There was a “Write-off for the Hello service” - this is such a service when a melody sounds instead of a beep.

And now the most interesting thing: I did not activate the service, I did not hear any melody instead of beeps. And moreover I already faced a similar case about two years ago. At that time, the deducted money was returned to me, a little more than a thousand rubles. An SMS came with the words something like: “Return Money for services not rendered. They apologized and said it was a technical error. Well, I thought, anything can happen, the main thing is that the money was returned. 🙂 And here again the same thing is repeated! I don't think it's a coincidence anymore. Beeline stealing money?

Also, from the screenshot you can see that I was often charged for the Internet, and I don’t use the Internet from my phone at all! Later, when I called the Beeline help desk, they told me: “You probably have a smartphone and it goes online on its own, updating its applications.” Well, God bless him, perhaps this is really my omission. But somehow a lot, in my opinion, was filmed about 15 rubles. in a day!

It turns out that, on average, my phone went online about 10 times a day, and for some reason, a strictly fixed amount of 1.46 rubles was charged for each such entry. Probably all the updates have been the same size for several months. 😉 Well, okay... let's sum it up, it turns out that on average I have withdrawn about 20 rubles a day lately, after changing the "package" tariff plan. Not bad! And I think, where did my money go? 🙂

Why make it harder to turn off hidden paid services

It will be possible to disable services that are not visible in the main list of services only by calling the support service at 0611. Those who have ever encountered Beeline technical support now must have trembled nervously. 😉 And not without reason! Sometimes it is very difficult to get through this labyrinth of automatic menus to a live operator. Going to it is not so bad, then you have to wait until they answer you: listen to some Schubert's 5th symphony.

And lo and behold! They answered me: “Yes, indeed, you were charged for this service, but the service itself was not provided. This service you had it disabled back in 2010.” To which I asked (as I did two years ago) to turn off services that I do not need and return the debited money.

Disable through the operator only those services that you do not see in the list of connected services in your personal account and, accordingly, cannot disable them yourself, otherwise you will be charged 45 rubles. for each disabled service by a Beeline employee.

They promised me to deal with this issue within five days. We are waiting ..... Today is the second day of silence, they continue to withdraw money from me for a service not rendered. I will definitely add to this article later, how it ended.

Check if money is missing from the balance of your relatives

After all this, I decided to check the situation with my parents.

Note:

By the way, you can add other numbers to your personal account to manage services. Very comfortably.

Believe it or not... the same song. Not very necessary services were connected: “Be aware”, “Your operator” and the encrypted name “PC_PC_MG_AST”, as it turned out, this is a discount service for long-distance calls. Moreover, whether you call or not, money has been regularly withdrawn since the distant 2009.

Parents don’t even remember who connected these services. With their knowledge of the phone: when in order to call someone, they dial a number from a “live” notebook, and not from the contact list on the phone, I think Beeline could not do without it. Meanwhile, about three rubles were withdrawn from the balance of their phones every day, on weekends and holidays. And this is a little more than 4,000 thousand rubles each, if you count from that time. Here are the things...

Eh ... the law on the abolition of mobile slavery would soon begin to work. I don’t want to change the number, you understand, but I would not refuse to change the operator. I think this law will be beneficial for us: increasing competition will force operators to provide their services with higher quality, lower prices for tariffs (unless, of course, the operators agree among themselves), and in general now they will think again before brazenly robbing their customers!

(12/12/2013) To be continued…

(12/13/2013) They continue to write off money for the “Hi” service ...

(14.12.2013) They returned the money! As much as 356 rubles! 🙂

Only now it is not clear whether the service itself was turned off or not. In the morning I received an SMS: “You have activated the Hello service. Deactivate service 0674090770"

But I asked you to turn it off, not turn it on! 🙂

I try to disconnect by the specified number, the answer comes: “Dear Subscriber! This service has not been activated for you. I will now periodically go to Beeline's personal account, check if they are withdrawing money again on the sly.

I wonder if this happens with other mobile operators? Please write if you have lost money from your balance. Did you get them back?

(03/26/2014) Addendum to the article:

Today it turned out that the MTS operator also practices connecting services without the knowledge of subscribers. Pasted today old sim card, replenished the balance and he immediately went into the red. After the proceedings, it turned out that I allegedly personally connected the GOOD’OK service (beep), although I did not connect 100% of any services and no one except me had access to the phone. Just some miracles! Mistake? But something such "mistakes" do not occur in favor of subscribers. Anyone ever mistakenly forgot to write off money for a conversation?! Maybe the operator transferred money to the balance by mistake?! I do not think!

In general, always keep an eye on your balance and connected services!

Communication fees at the end of the month can be unpleasantly surprising if you do not control your calculations with the operator. Beeline users notice a mysterious loss of funds from their account. There may be several reasons, and it is worth looking into them.

If money is missing from the balance of the phone, it is important to understand why this is happening. Charges are likely to continue until the subscriber disables unnecessary features or changes the tariff. Just like that, the money does not disappear, the provider charges them for their services. You need to understand which function cost a pretty penny.

Globally, one can distinguish four reasons, which lead to an incomprehensible loss of funds. This:

1. Change of Beeline's marketing strategy. The company reserves the right to change the terms of the tariff. In most cases, customers are warned about this by SMS or call. But sometimes a package of services may rise in price, and the user will find out about it only at the time of payment or checking the balance.
2. Activity third party services . There are many organizations that offer additional paid services. It can be mailing of horoscopes, jokes, news and so on. Options are connected voluntarily by the subscriber or accidentally when clicking on a link or pressing a button "Confirm" in mailings.
3. Additional functions from the operator. Beeline can also enable options without notice. Most often they are paid, even if the person does not use the service.
4. According to the provider's rules, several numbers can be issued for one user. If this is documented, the money is debited from one account in favor of repayment debt on the second.

How to find out for what money was withdrawn through the phone?

You can find out for what the money was written off through a phone or computer. In the first case, you can use the application, call the operator or send a message. Any advice will be given by a specialist, you can call him at. It happens that all operators are busy and it is impossible to get through to them. In this case, dial 8 800 7000 611. The consultant needs to explain the situation, find out for which functions the money was withdrawn and how to refuse them.

How to check what the money is being debited for using the USSD command?

Short commands are an easy way to see what Beeline has withdrawn money for without long waits on the line. If a write-off is noticed, you need to dial the combination * 122 # . In response comes a report on the latest 5 write-offs from the Beeline account. Among paid services, there are often those that the user did not even know about.

How to see which paid services are connected?

Money can be debited for paid Beeline services. This is the most common reason for the disappearance of funds. You can figure out why the balance is decreasing in one of the ways described above. In your account or through the application, you can go to the item "Services", there will also be a list of options, including paid ones.

If you don’t have an account, but you don’t want to install the application, you can send a command from your mobile. When calling, a message is sent to the number with a list of all paid services that are activated on the phone.

How to disable paid Beeline services?

Among all the offers of the provider, only a few can be useful. In order not to waste money, you need to disable paid services in your Beeline account. To do this, in the tab "Services" you need to find the one that is not needed. Opposite the name of the option there will be a virtual toggle switch, move it with the mouse to the left. This can be done for all functions. For those who have not set up a profile for themselves, you can call.

What to do if the itemization of expenses did not help?

In rare cases, even the write-off report does not help. Then you can figure out what the money is debited for at the Beeline office. The nearest Beeline customer support center is easy to find on company portal. Select your city and region. When contacting the branch, the client must have a passport and an agreement, if he signed.