The MTS company is known to most residents of Russia as one of the largest mobile operators. But its activities are not limited to just one service.

The company offers high-speed Internet, TV Internet and satellite television. By expanding the list of its services, the company takes care of their high quality and ease of use.

Connecting to cable television will allow the subscriber to watch programs that fully correspond to his interests. In addition to basic TV channels, cable TV offers sports, children's, educational, information, entertainment and other channels. It is not surprising that in such a wide range, everyone can easily find their favorite TV channel.

How to activate such an MTS service? The provider provides the subscriber with access to high-quality broadcasts of TV channels after performing a few simple steps. The subscriber must:

1. Call or visit the official Internet resource of the operator to find out if connection is possible at its address.
2. Submit an application.
3. The MTS TV service is provided only to the owner of the apartment, or upon his written application.
4. Agree on the date and time for the technicians to arrive to install the equipment.
5. Cable laying and equipment setup. Please note that you can set up only one TV or computer for free. You need to set up other devices yourself, or a technician will do it for an additional fee.
6. After completing the installation and configuration of the devices, the technician who connected the subscriber to the service checks the quality of the program broadcast, after which a service agreement is drawn up and signed.

Service management

Each subscriber on the official portal of the MTS company has access to a personal account, thanks to which they can:

• monitor your account balance;
• make payment;
• submit an application to change the tariff plan;
• connect new services or refuse unnecessary services.

The cost of cable television varies by region. You can find out how much MTS TV costs in your city on the company’s official website or by calling.

For example, in Moscow and the Moscow region, today there are the following tariffs:

Subscribers are provided with:

• Ability to view HD channels;
• Several tariff package options;
• Conclusion useful information on the TV screen;
• Viewing a program from the archive;
• Video room;
• Selecting a language for watching TV channels.

Due to a change of place of residence or for some other reason, some clients have a question: “How to disable the service?” To do this, you need to come to the company’s office, terminate the contract and return the received equipment.

Satellite television

MTS TV satellite is an opportunity to watch your favorite TV channels in any locality in Russia, regardless of their location. This became possible due to the fact that the ABS-2 satellite is located almost above the center of Eurasia. This sets the company apart from its competitors, whose devices are located in the eastern or western part of the continent, which does not allow high-quality signal reception in all regions.

The next distinctive feature of satellite TV from MTS is interactivity. Subscribers receive a set-top box containing a SIM card with a special tariff for managing various additional services.

The company offers a basic package that comes with 128 channels. Subscribers can expand the list by adding themed kits, for example, for children or sports.

How much do such services cost? The subscription price for one month is 140 rubles, but if you subscribe for a year, the amount will be 1200 rubles. It should be noted that the service can only be activated if you have special equipment. To purchase the required set of devices you will need to pay from 3840 rubles.

How to disable the service? To do this, you need to visit the company’s office and terminate the contract.

Mobile TV from MTS

A modern mobile gadget is used not only as a means of communication. In addition to various applications for games and work, good smartphone or the tablet plays videos and pleases its owner with interesting programs.

In order to be able to watch your favorite TV programs on your phone or tablet at any time, you need to connect MTS mobile television. The company began providing this service in 2011, and in just a few months 30 thousand subscribers used it.

Constantly developing and improving this service, today, using the Mobile TV systems application, you can watch more than 100 TV channels. The subscriber can choose a payment method convenient for him - 300 rubles. per month or 15 rubles. per day.

Connecting and disconnecting Mobile TV

How to connect or how to disconnect MTS TV? This can be done at any time convenient for the subscriber. The company offers easy connection and disconnection of the application. Each person can choose the most suitable option for themselves.

You can connect or disconnect MTS TV in one of four ways:

• by sending an SMS with the text 1 to number 999;
• by generating a USSD request: *111*999*1# (daily payment) or *111*997*1# (monthly payment).
• in your personal account;
• in the mobile portal.

When you connect using one of the methods described above, you receive a response SMS to download MTS TV. After installing the application on your gadget, you need to perform a simple activation, and you can immediately watch your favorite TV channels.

Before turning off the service, you need to clarify which tariff the subscriber uses (monthly or daily).

MTS once provided exclusively services cellular communications. But today it is ready to offer its subscribers access to high-speed Internet and high-quality digital television. Moreover cable TV differs from MTS in its interactivity– users can use additional services, select broadcast languages, and even pause programs to continue watching later. Cable TV from MTS is controlled through the “Personal Account” or directly using the remote control.

The Home TV service offers subscribers high-quality cable television, the channels of which are broadcast via the Internet. Broadcasting of individual channels is carried out in HD quality, which will be appreciated by lovers of beautiful, detailed images. Other advantages and benefits of the service:

• Several tariff plans - you can choose one or another package of channels at your discretion;
• Possibility of personal selection of channels - you can create the content of the package yourself, excluding channels that you simply do not need;
• Possibility of re-watching programs - watch any program that aired yesterday or today;
• Pausing the broadcast – you can get distracted by doing important things, and then return to watching TV from the point of interruption;
• Multilingual broadcasting – choose the broadcast language yourself;
• Possibility of ordering video films on demand - arrange a real cinema at home;
• Possibility of connecting information services - you can display exchange rates, weather reports, and a map of traffic jams on your TV screen.

If you want to join high-quality modern cable television with a whole bunch of additional services, feel free to choose television from the MTS operator.

MTS cable television tariffs

The MTS operator is ready to offer its subscribers two main tariff plans:

• “Basic” - includes 121 channels, 13 of which are broadcast in HD format. The cost of the tariff is 145 rubles/month. This should also include the monthly fee for the decoder - it is 99 rubles per month;
• “Nothing Extra” - carefully selected 65 channels for 300 rubles/month, 26 of which are broadcast in HD format. An excellent solution for those who love high-quality pictures and do not want to subscribe to unnecessary channels. TV decoder is provided free of charge.

Additional thematic packages can be connected to each set of channels– “Kaleidoscope” for 100 rubles/month, “Adult” for 250 rubles/month, “Global” for 900 rubles/month, “PLUS CINEMA” for 380 rubles/month, “PLUS FOOTBALL” for 380 rubles. /month, “Discovery” for 20 rubles/month and many others. It is also possible to connect the Multiroom service to 2 or 3 TVs - the cost of the service is 99 rubles/month.

In addition to home cable TV from MTS, subscribers can connect to high-speed Mobile Internet using GPON technology (fiber optics will be laid into your apartment). Connection speed varies from 60 to 500 Mbit/s. By the way, to watch MTS cable television you will need a special set-top box and a router that supports the IPTV protocol. But if the router is provided for use free of charge, then for a TV decoder you will need to pay 99 rubles per month. If you use the “Nothing Extra” tariff, the decoder will be provided free of charge.

To manage your cable television service, use MTS’s “Personal Account”, located on the operator’s official website. But instead of the “Mobile Communications” section, use the “ Home Internet and TV." For authorization in the service, the contract number and password are used.

How to connect cable TV

Along with the television connection, you can connect to high-speed Internet from MTS using GPON technology. Processing times for applications are up to three days. During this time, an MTS employee will call you and agree with you on the arrival time of a specialist who will complete the connection.

How to turn off cable TV

In order to disconnect MTS cable television, contact the operator at +7-495-636-0-636 and find out the address of the office where you can terminate the contract and pass user equipment .

Why MTS cable TV does not work

If your MTS television does not work, try rebooting all subscriber equipment. Also, the performance of the service is affected by the timely payment of payments. If there is money in the account, the equipment has been rebooted, but the television still does not work, call +7-495-636-0-636.

Terminating service at Rostelecom is a fairly simple procedure, but, like everything else, it has a number of important nuances. Ignorance of them can lead to undesirable consequences in the form of accumulating debt to the company.

How to disable Rostelecom and what pitfalls this procedure has - read on.

The need to stop using communication services may arise under a number of different circumstances. Here are some of them:

1. You were not satisfied with the quality of service and the services themselves.
2. You are moving to another city or another apartment.
3. You do not plan to continue using Rostelecom’s services, and are moving to a new operator.
4. You no longer need certain services from the company.
5. The tariff schedule no longer suits you, nor do the new offers from Rostelecom.
6. The person for whom the contract was signed has passed away, and you do not plan to use the connected connection.
7. You need a temporary disconnection so as not to pay for communication while you are, for example, abroad.

How to turn off the Internet

When the Internet is turned off, Rostelecom subscribers face the most difficulties - promotional tariffs with additional conditions, transfer of equipment for use and other nuances make the procedure for terminating the contract difficult and sometimes expensive.

The Internet can be turned off not only forever, but also during your absence/vacation.

For a while

Temporary shutdown of the Internet is called voluntary blocking. It is not provided free of charge (3 rubles/day). You can temporarily disable the Internet in this way for up to 60 days.

How to do it:

1. Through Personal Area https://lk.rt.ru – in the service management section.
2. 8 800 1000 800 – you need to name your personal account number, from what date to what date you want to deactivate, etc.
3. At liaison offices, you need to take the contract with you.

At the end of the blocking period, you will be billed for the period of “downtime”, which must be paid in the usual way. The services will be reconnected on the day you set for unblocking.

Forever

To completely stop using the Rostelecom Internet, you need to go through the procedure of terminating the contract. Here, not everything is as simple as with a temporary block; especially many questions arise about recalculation for services and equipment, which you will have to pay.

To disable the service, you need to pay off all current debts to the company:

1. Pay out subscription fee during the period of using the services.

If you turn it off in the middle of the month, the amount is calculated for each day of use according to your tariff plan. And here the first surprise may await users.

In case your tariff plan was promotional, it may have a number of conditions. For example, you undertake to use the Rostelecom Internet for 12-18 months, but the tariff will be lower than the regular package network.

This means that if you decide to terminate the contract before the expiration of this period, you will have to pay a large amount for non-compliance with the terms of the agreement - the difference between the full tariff and the promotional rate, multiplied by the number of months of your use.

For example: turn off the Internet after 6 months of use. Promotional tariff – 400 rubles. Full tariff – 600 rubles. The debt for communication services will be: 200 rubles * 6 months = 1200 rubles.

Some promotional tariffs are even “tougher” - they oblige you to use them until the end of a certain period (a popular figure that Rostelecom is often silent about is 18 months), and if you turn off the Internet earlier, the company will oblige you to pay a subscription fee for all remaining months, which you actually will not use the Internet.

Important! Such nuances must be specified in the contract for the provision of services. Therefore, it is necessary to carefully study it for such “penalties,” especially if you connected at a reduced rate.

1. Deal with payments for the equipment provided.

The debt for the service itself is not all that Rostelecom will require from you upon termination of the contract. If you connected to the Internet using a tariff package that provides for the transfer of a modem or router to you, there are rules here.

For example, most modern tariffs come with a “router for 1 ruble per month.” In fact, the device is not given to you for rent (although such options are also available on some plans), but in installments. The price of the device itself can reach 3-5 thousand rubles, and upon termination of the contract, you will be obliged to buy the router from the company in full and there is no way to refuse this, because under the contract Rostelecom has already “sold” it to you.

The same thing happens if you knowingly agreed to a 24-month installment plan for a small fee that was added monthly to subscription payment. If the Internet is disconnected in the first two years after connection, everything unpaid will have to be paid in full, otherwise you may be refused to terminate the contract.

In Moscow, the OnLime subsidiary offers another promotion - 0 rubles per month. This is really a rental, but the conditions apply only for the first 540 days. Further, the service may become paid, or even move into the category of “installment sales”. Under rental conditions for the provision of equipment, you are obliged to return the router safe and sound to the company in full, as it was provided to you.

Advice! Read the contract carefully, especially the clause on termination and conditions for returning equipment. The whole principle must be described on paper, otherwise additional payments are illegal extortion.

The procedure for filing an application for termination of service can be done remotely, although in many cities you will have to come to the company’s office to terminate the contractual relationship. You will need to take with you:

1. The application for termination is written in the salon itself.
2. Passport (if the contract is executed in the name of another person - a power of attorney; if this person has died - a death certificate; if this is a former tenant - documents for the apartment to confirm that you now live there).
3. Agreement - if it doesn’t exist, it doesn’t matter, the company should have a copy.
4. Equipment - in case it was rented and is subject to return under the terms of the contract.
5. Confirmation of no debt (if you have repaid everything).

Rostelecom undertakes to stop the communication service within a few days (see agreement). IN Lately disconnected immediately, but the contract itself will be terminated only when you pay off all debts.

In some cities, a request for disconnection can be submitted through your personal account in the service management section, but in most cases you will be asked to appear in person.

Important! Ask Rostelecom for a note stating that the contract has been terminated and a certificate that all debts have been paid - this way you will protect yourself from incomprehensible charges that may suddenly appear after termination.

On mobile phone

Mobile Internet can also be turned off - temporarily or completely if you do not want to use it. However, if you decide to reduce the cost of a monthly tariff plan in this way, this may not work - if the tariff is provided as a package of services. Most likely, you will also have to pay the full cost, and the procedure will be useless.

In all other cases, you can disable it by entering the command *104# and pressing the call button, but the connection will not be blocked immediately, but on the billing day. Until the payment day, both the service and the money for it will be debited as usual. Disconnection is free.

If you have a package plan, it may happen that you will have to completely disable communication services on it, since the company will not be able to block only your mobile Internet.

Disabling your home phone

Disabling your home connection can come in handy if you're going on vacation or planning to completely switch to mobile communications. Accordingly, Rostelecom allows you to either completely terminate all relations on this issue or place a temporary block.

Online

A disconnection request can be submitted online, but a visit to the office is often unavoidable.

Usually, via the Internet without a personal visit, communication services can only be limited to certain time, you can only completely give up your phone in person, but access can be blocked.

To use online time blocking, you need to:

1. Log in to your Rostelecom personal account - you must have one. If it is not there, you need to register a personal account and link the personal account of your home telephone communication to your profile. This is done here - https://lk.rt.ru on the “registration” tab. If registered, go to the “login” tab and enter your login and password.
2. Find the “Service Management” section and select home phone(if several services are connected).
3. Click “Voluntary blocking” and select your home phone account.

Temporary blocking

We have already discussed how to order a service online in the previous section, but you can temporarily block your phone in other ways:

1. By phone hotline subscriber support - 8 800 1000 800 . You will need to name your personal account and go through identification (full name, telephone number of the person entering into the contract).
2. In person at the Rostelecom office - you may need a passport and the service agreement itself.

Important! The option is available if you have been using Rostelecom for more than 30 days and you do not have a 60-day debt or a valid Promised Payment. Also, some tariff plans do not provide the ability to activate the option.

The service is paid, but there are grace periods - 30-60 days depending on the region. During the base period, a fee of 3 rubles per day will be charged. You can block your home phone for a minimum of no less than a calendar week.

If you activate a temporary block remotely, then for 30 days after the end of its period the company imposes a ban on re-ordering this option.

Forever

It is also possible to completely “cut” the telephone line, and here the rules are exactly the same as when disconnecting the Internet.

If you have a promotional tariff and the promotional period has not expired, you will have to pay Rostelecom's recalculation for the months that you used the services.

If the phone was provided to you by the company in installments, pay for it in full.

Also, be sure to cover the debt to the company.

To turn off your phone permanently:

1. By mail indicating all your details and copies of documents (passport).
2. In person at Rostelecom service offices - again, you will need a passport. If the contract is not executed in your name, also include a power of attorney and a copy of the subscriber’s passport. If the previous tenant moved out and left you a telephone line, in addition to your passport, you need documents for the right to use the premises. If you are the heir of a deceased user, take the death certificate with your passport.
3. In the “Feedback” section in your personal account. You will still have to bring the documents to the company or send them by mail. In some cases, it is possible to send scans of documents.

How to turn off television

The rules for turning off TV are very similar to the procedure for turning off other Rostelecom services. You can temporarily pause it in your personal account, and permanently turn off TV in the provider’s offices. In the latter case, you will need several things: payment of debt for the period of use, return or payment for equipment and an application.

Interactive

Interactive television is connected by Rostelecom using special equipment - digital set-top boxes. This allows you to disable access to broadcasts without consulting your neighbors and without condemning yourself to a lifetime payment for a common house antenna.

You can disable it temporarily or permanently. The time limit may not be available on some plans. In the same places where you can limit TV services, the procedure will cost 3 rubles per day (there are grace periods).

Permanent disconnection of TV is possible only at the request of the subscriber (the one who executed the contract). If the subscriber has died, a death certificate is provided to the company along with the application.

If the TV was used by the tenants and was not turned off, you must prove that you are the owner of the apartment and bring documents confirming this to Rostelecom along with your passport.

You can terminate the contract:

1. Through feedback to LC Rostelecom with the provision of scans of documents or sending them in any convenient way.
2. Via mail - write an application, attach copies of documents and send. On email address tied to yours personal account, you should receive a notification that the letter has been delivered and the application is being considered.
3. Personally in Rostelecom communication stores.

With all these options, it may still not be possible to do without a visit to the salon - according to the service agreement, the Interactive TV set-top box is leased to you, and you still need to return it. In some cases, the device can be confiscated by company couriers, but this happens rarely and it is best to simply bring it and hand it over.

Important! Your debt must be paid. If you used a promotional tariff and disable it before the end of your promotional period, then recalculation and additional payment are possible as for the basic full tariff plan (for all months of use).

Collective antenna

The community antenna is an outdated technology, and turning it off is a logical step if you want to switch to interactive TV or stop watching TV altogether.

The main disadvantage is that a monthly fee is charged even if you do not use communication services, because there is only one antenna for the entire entrance or house, and everyone needs to pay for its maintenance.

You can stop payment and turn off this type of TV only by visiting the company’s office. You need to take with you:

1. Documents for the apartment - the owner of the premises is obliged to deal with the shutdown. If the owner cannot, a power of attorney is needed. If you rent an apartment, you must provide a rental agreement (they may refuse, since the owner must deal with the procedure).
2. Passport.
3. Written statement.

The Russian telecommunications company Rostelecom provides a wide range of services, which includes television.

Once upon a time, a collective antenna was the only means of watching television. Payment for it is included in the general payment document for the services provided.

With the advent of a large number of technologies for watching TV channels, most TV owners have a desire to turn off the Rostelecom television antenna and choose a more modern option.

Rostelecom no longer provides for the installation of a home antenna. For customers who prefer connecting to digital television, Rostelecom offers an antenna, which is a special set-top box. To stop paying for a collective account, you should disable it.

The main reasons for refusals to use the Rostelecom collective antenna are:

• choice of IPTV technology;
• satellite TV connection;
• transition to cable television TV Rostelecom;
• moving to another provider.

There are other reasons, which is a personal matter for the user.

Disadvantages of a collective antenna

Users name disadvantages during operation:

• a small number of available TV channels that do not allow you to watch existing programs for the whole family;
• analog view;
• lack of ability to sort channels;
• inconvenient navigation;
• unsatisfactory image quality.

One of the main disadvantages is the cost of the service, which exceeds 150 rubles for monthly use. You can find out exactly how much it costs to use an antenna from the general receipt in the “TV broadcast” column. Payment for a community antenna is included in the bill regardless of whether it is used.

Disabling the collective antenna of Rostelecom is carried out on request. An application with a request to stop using and receiving approval makes it possible to stop paying for this service as early as next month.

How to disable the Rostelecom antenna

There are often cases when subscribers continue to pay for using the Rostelecom collective antenna, although they already have alternative options for watching television programs. You should stop paying for a service that is not used by disconnecting it from your apartment.

It is enough to refuse the antenna in a simple way. This can be done both by the owner of the apartment in whose name the contract is drawn up, and by another person for whom he has issued a power of attorney. If the collective antenna does not work and is not used for its intended purpose, then there are no grounds for payment and it should be turned off.

Just like the conclusion of a contract, its termination occurs in an official way. All rules must be followed, otherwise termination will not be carried out. Please note that termination of the disconnection agreement does not have retroactive effect. The organization does not restore the contract, since this service has been replaced by new technologies. Therefore, before disconnecting, you should obtain the consent of everyone living in the apartment.

If you intend to cancel a previously used service, it is not enough to simply unplug the TV cord from the outlet. If the Rostelecom antenna does not work, but this has not been formalized, then you can only achieve an increase in payment arrears.

Disconnection when visiting the office

The procedure is as follows:

1. Make sure there are no outstanding payments. If available, pay for them. The evidence will be a certificate from the EIRC settlement center or a receipt for the last month.
2. Take a passport that shows the registration address of its owner.
3. Visit one of the offices.
4. Contact an employee who will check the documents and issue an application form for termination of the contract.
5. To write an application. Make sure it is registered.

This procedure is free and there is no state duty.

Disconnection via the Internet

It is possible to disable the Rostelecom antenna via the Internet. To do this, you need to go to the official website and complete all the proposed operations. To register, you must log in and go to your personal account. You must first make scans of two pages of your passport and a certificate of no debt and send them.

If a deactivation request has been sent by email, then within a few days specified address you will receive a response that your application has been accepted. Then you need to wait for a visit from a master who will carry out the necessary work.

If there are disagreements, residents of the apartment are allowed to leave everything as before in any of the rooms where there is a TV, and turn it off in the other.

Application to disconnect the antenna

A sample application for disconnecting a Rostelecom home antenna can be obtained from the company’s office or downloaded below.

It must indicate the organization to which the application to disconnect the Rostelecom antenna is sent. The following information must be provided:

• Full name of the applicant;
• its registered address;
• identity document details;
• device installation address;
• details of the service agreement;
• contact phone number;
• E-mail address.

The application indicates the essence of the appeal and the promise to repay the debt for the current month. At the end the applicant’s signature and date are placed. Once the application has been processed by the staff and filled out correctly, it will be taken into account.

Connecting to other versions of television

After disconnection from the collective device, the question arises of replacing the method of television broadcasting. Rostelecom provides its services in this matter. Simultaneously with the application to disconnect the collective device, you can take advantage of the opportunity to connect subscribers to cable, interactive and digital television. Analog TV is especially popular.

After connecting it, the image quality improves and you gain access to a wide range of television channels.

If you believe the statistics, today Rostelecom is an almost unprecedented leader in Russia in several industries in which it offers its services. The company is a leader in the provision of home Internet connection services, as well as cable television.

This was achieved, perhaps, due to the company’s correctly chosen course of action, aimed at implementing the provider’s coverage even in remote settlements of the country, where other telecommunications companies had not even considered the possibility of installing their network.

This is what made it possible to win over subscribers, and in most cases, to provide them with the only and uncontested opportunity to connect to high-speed Internet services and access to high-quality cable television.

Television from Rostelecom today

Home TV from Rostelecom today is not a service that we are accustomed to classifying as television. This is not just providing access to a certain list of channels that you can watch from your TV, paying the required subscription fee in full on time.

This is providing access to a huge archive of all kinds of media content, which is carefully collected by company employees and systematically updated. This is a whole world in your TV that awaits only you and only when you want to turn on the TV and launch any content that interests you.

And most importantly, access to all this content is offered to the subscriber for really ridiculous money.

Quite despite the advantages that we described above, and all the other advantages of television from Rostelecom, some subscribers are thinking about disconnecting from the services of the provider of this spectrum. This can happen for a number of reasons:

• The services provided did not meet expectations;


• The quality of the broadcast was lower than expected;


• The content seemed to be of insufficient quality;


• The need to pay separate fees for many services did not satisfy subscribers.

In the end, this can happen even due to the fact that today television is already fading into the background and is completely replaced by the Internet. This is why many people do not want to continue to pay a monthly subscription fee for the provision of services that they do not use or hardly use.

In any case, Rostelecom subscribers always have the right to refuse to provide cable TV services, and they can use it at any time. For this purpose, you should go to the nearest branch of the company in your city and ask the employees for a disconnection form for further filling out.

Having completed the standard document for termination of services, it should be signed, a copy made, assigned a number and a stamp installed. After this, the form can be sent to the appropriate department of the company, and a copy can be kept for yourself as evidence of filling out such an application.

When the information is processed by the provider’s department, the subscriber will be contacted to clarify information about the disconnection, and, having received a positive response, the TV service from Rostelecom will be disconnected.

As for how to disable Rostelecom cable television via the Internet, such a service is available only in a temporary mode. That is, subscribers can temporarily freeze the provision of the service if they have a trip planned. In the first months, the option is provided free of charge, and for subsequent months you need to pay a small subscription fee, the amount of which is set by the provider for each region individually.