Hotline Ministry of Health and social development of the Russian Federation" Healthy Russia"together with the project "SO HEALTHY"! conducts educational activities among the Russian population on issues healthy image life. The key health issues are the refusal of Russian citizens from tobacco, drugs, and treatment of alcohol addiction. Together with the Moscow government and the Department of Health, medical centers were opened where any Muscovite can go for consultations. The Department of Health also operates a hotline where you can consult with a specialist, make an appointment with a doctor, or sign up for tests. In addition to issues of relieving addictions, the topic of healthy eating and promoting a healthy lifestyle is even more relevant.

City clinics

The main purpose of city clinics is to provide comprehensive medical, preventive and advisory assistance to the population of the area assigned to each of the clinics.

The clinic consists of the following structural divisions, which ensure the efficient and coordinated operation of the entire clinic. The registry books patients for appointments with doctors, using the healthcare hotline, and registers calls from doctors to their homes. In addition, the reception staff carries out timely selection and delivery of documentation to the offices of receiving doctors, as well as informing the population about the time of doctors’ appointments and issuing sick leaves.

The prevention department carries out pre-medical control. The medical department consists of local therapists and doctors of “profile” specialties. The diagnostic department deals with laboratory tests, ultrasound diagnostics, and fluoroscopy. In the statistics departments of city clinics, documentation is processed and recorded, and the performance indicators of all departments are analyzed. And lastly, the administrative unit carries out a leadership function in the clinic. It is worth noting that the administrative unit includes: the chief physician and his deputy.

Speaking about city clinics, one cannot fail to mention the importance of the local doctor in them; it is the local doctor who plays the main role in the general health care system, who can always be called by calling the health department.

Toll free health hotline number.

By Department of Health hotline number you can find out the address and telephone number of the health center or clinic closest to you, make an appointment with a specialist, learn about proper nutrition and the norms of life for a healthy person. In addition, using the hotline you can find out the addresses of sports facilities for a healthy lifestyle!

We recommend that you insure your life against disability with a reputable insurance company that will provide support in difficult times. Life happens, and reliable protection from the best insurance companies never hurts! Be healthy!

The most popular phones hotlines!

The modern Ministry of Health of the Russian Federation is responsible for clinics, numerous hospitals and other medical institutions operating throughout the country. During my next visit to a clinic in my city, I encountered a problem with service and misunderstanding on the part of doctors. I had to find out how the Ministry of Health hotline works and call it to leave a complaint about the work of our city subordinate institution.

After reading the article, you will learn the most basic numbers of a 24-hour hotline and a huge number of sample questions and problems that can be solved by calling the operator.

Quite often, patients have questions related to the provision of qualified medical services. If nearby doctors and their managers cannot answer them, using the telephone will be the best option.

The main toll-free hotline number is 8-800-200-03-89. You can call it at any time, there are no breaks or days off.

There are several additional contacts:

1. +74956272400 – additional multi-channel number. This hotline operates 24 hours a day, but is paid. Payment for calls is calculated according to the tariffs of the mobile operator used.
2. +74956284453 and +74956272944 – you can call here if you need to consult with qualified specialists on general issues. This is the official number of a 24-hour help desk, which is available to Russian subscribers, as well as to foreigners.
3. +74956272993 – by calling here, you can leave an official complaint about errors and incorrectness of employees of various subordinate institutions. If desired, you can find out the status of a previously left message.

It is not easy to reach the listed contacts. Some note that the total connection time sometimes reaches 30-40 minutes. In this case, quite often there is a break in the already established connection, after which it is necessary to spend time dialing again.

To get through without any problems, you should do this late in the evening or at night, from about 20:00 to 6:00 Moscow time. But even at this time, there is a feeling that the employees are in no hurry to answer calls.

Because it can be quite difficult to reach hotline operators, you should carefully prepare for the call. This will eliminate the need to dial the number again and wait several minutes for a connection. Here are some tips to help you clearly identify your problem:

• It’s worth formulating your question in advance. You need to try to make it as clear as possible.
• If a fairly significant problem has arisen, it is advisable to write a communication plan on a draft.
• It is important to find out and remember the correct name of the clinic in advance. You will need his official address, position and name of the manager.
• If the claim concerns a specific medical employee, it is worth preparing his full name and the exact name of the organization in which he works.

Preparation of documents

Due to the fact that without exception, all applications and complaints sent are personalized in a special way, it is worth preparing personal documents before making a call:

1. Civil passport.
2. SNILS.
3. Health insurance policy.

This will allow you to quickly, without wasting time searching, find the necessary information from documents. As certain statistics show, the bulk of questions and various requests directly relate to the legality of prescribing paid tests and doctor’s appointments. In this case, you need to prepare similar directions or payment documents if the appointment has already taken place, but the result is not satisfactory.

To resolve the issue, you need to formulate your thoughts as clearly as possible. This will help employees advise subscribers correctly and as quickly as possible.

Area of ​​issues to be resolved

You can call the hotline numbers if you have a variety of questions. Among the most basic topics are the following:

1. Healthy lifestyle. These are numerous questions related to acceptable physical activity and proper nutrition. Useful and effective advice is provided to people seeking to give up nicotine, alcoholism or drug addiction.
2. Compulsory health insurance for every person - cost and what is included.
3. Modern medicines - you can find out what can be purchased with special benefits and discounts, what should be available in the clinic during inpatient treatment.
4. Information about the work of employees of a particular medical institution.
5. General quality of professional medical care - complaints about rudeness and negligence of doctors are accepted.
6. Imposition of bribes and corruption in institutions.
7. Obtaining information regarding the addresses of the necessary clinics, a list of available services and the possibility of making an appointment with specialized specialists.
8. Resolving issues directly related to insurance and possible problems with registration and subsequent receipt of compulsory medical insurance.

When complex and highly specialized issues arise, operators transfer clients to a specialized help line.

Professional operators of the Ministry of Health of the Russian Federation generally advise on general issues. Various complaints, unclear questions and problems that have arisen are recorded in the form of special requests, and then sent for consideration. The answer to them is sent in about a few days to the contacts specified in the request. This communication option will be described in more detail below.

A few years ago, a person had the opportunity to contact employees of the Ministry of Health by regular mail. This took a huge amount of time. There are now many more optimal opportunities for feedback and communication methods. This is an undeniable advantage that allows the Ministry of Health to keep its finger on the pulse and respond as quickly as possible to various violations of medical workers.

The technical capacity of the 24-hour reference and consultation service allows us to receive about 3-4 thousand calls per month. Under special peak load conditions, the lines can withstand up to 30 thousand calls with an average duration of up to 5 minutes each.

Employees working on hotline numbers have a mandatory higher education and undergo special training to develop the skills to provide high-quality information services.

Most of the vacancies are given to people with disabilities who have previously received medical education. Such specialists work in professionally equipped workplaces. Each of them contains:

1. Modern computer.
2. A special reading device for translating a written message into an audio message or vice versa.
3. Braille display.

The Ministry of Health hotline is a unique modern project through which a large number of problems can be solved. It is possible to employ people with health problems and provide the modern population with professional consulting and reference information services.

Alternative communication methods

You can contact Ministry of Health specialists not only through the hotline. There are quite a lot alternative methods communications. Among the most popular of them are:

• Letter to the e-mail of the organization of the Ministry of Health.
• Contact specialists using a special form.

If you choose the first option, you need to write a letter to [email protected]. If you want to use the feedback form, you will need to go to the official portal rosminzdrav.ru and leave a statement here. In order for an electronic request to be considered, understood and a response received, it is worth following certain rules for its preparation.

How to write an appeal correctly?

Sending an email is best suited if a complex issue arises that requires certain documentary support. When composing and sending a request, you must follow some rules:

• In the form you must indicate your name and the nature of the problem.
• It is important to indicate contact information for feedback - mobile number and email.
• It is necessary to ensure that the length of the message does not exceed two thousand characters.
• If you need to attach special documents, they must be scanned first. The total “weight” of each paper should not exceed 5 MB. Files in the Word, Excel and PowerPoint categories are not accepted and the request will not be considered.

Sending a message via mail or a special feedback form is very convenient. As soon as the letter arrives at the required address, the user will be sent a special notification about the completed registration of the request, as well as the approximate waiting time for a response. On average, questions and problems are resolved in 10-30 days.

Drawing conclusions

• You can reach the operators of the Ministry of Health at toll free phone – 8-800-200-03-89.
• There are several additional numbers— +74956272400, +74956284453 and +74956272944, as well as +74956272993. Operators here answer around the clock, but calls must be paid according to the provider’s tariffs.
• It is necessary to carefully prepare for the call - write down the essence of the problem, prepare information about the clinic and the necessary documents.
• The list of issues resolved through feedback is quite diverse.
• If necessary, you can write a question through a special feedback form on the official website of the Ministry of Health.