The free voice assistance service provided by Sberbank - hotline number 8800 - allows you to receive various services, as well as free consultation with a specialist on any problems with your card, account or services.

Main functions of the free hotline from Sberbank

To contact a bank operator, you can use several options:

1. Use a call from a landline or mobile phone to 8800 555 55 50.
2. Calling 900 from any operator. Such a call is not charged throughout the Russian Federation. If you use the hotline services from abroad, the call will be charged at current roaming rates.
3. For calls from abroad, the following service number is available - +7 495 500 55 50. The cost of a minute of conversation depends on the tariff of the mobile operator. The number is also intended for calls within the country from phones with foreign registration.

Any call begins with listening to the voice menu. To contact a Sberbank employee, you must press “0” on the keyboard. In order to independently perform some actions in automatic mode, you must first connect the secret code.

And the following functions will become available:

• Obtaining accurate information about existing bank cards and programs;
• Obtaining information about your accounts, movement of funds, loans, payments;
• Blocking a plastic card if it is lost or stolen;
• Disabling remote services, for example, Mobile Banking;
• Setting up plastic card services before traveling abroad;
• Complaint about the operation of the system, employee or branch of Sberbank;
• Receiving information about promotions and bonuses;
• Suggestions for improving functions and services.

Using Hotline Voice Menu Features

A lot of useful information can be found using this service from Sberbank - hotline number 8800. In automatic mode it has a number of capabilities:

• 1 - Procedure for blocking a plastic card;
• 2 - Obtaining information about the funds on the card;
• 3 - Serving private clients of Sberbank;
• 4 - Service to companies and organizations;
• 5 - Information about “Thank you” bonuses;
• 0 – Forwarding to operator;
• 9 – Repeat menu options in English.

After selecting the desired section, you are redirected to the desired sub-item. If you are solving private issues, then in the subparagraphs you can find the following:

• 1 – Information on cards. The informant will introduce us to the possibilities of credit, instant, and salary cards. Here you can also find out information about account replenishment methods and bonuses;
• 2 – Use of remote services. Presentation of the capabilities of Mobile Banking and Personal Account;
• 3 – Sberbank loans. The section will introduce you to the conditions and capabilities of the Sberbank lending system, currently existing promotions, and the procedure for obtaining a loan;
• 4 – Information about deposits. Existing proposals and programs for deposits will be reviewed;
• 5 – Money transfers. Opportunities, rules, features, control and receipt of confirmation;
• 6 – Pension and insurance programs.

As you can see, the possibilities of the voice menu are very extensive. In most cases, they are more than enough to obtain useful information about the work of Sberbank, its products and offers.
To connect with an employee, after listening to the menu functions, you need to press the number “0” and wait for the connection with the operator.

Possibilities of automated data acquisition mode

To expand the capabilities of the hotline, you should obtain an additional security code. It is designed to obtain confidential data. A Sberbank operator can issue a special code; the following information will be required:

• Plastic card number;
• Security code CVV or CVC2;
• Passport details;
• Place of registration. The information must match what is entered into the system.

To increase security, the operator has the right to request other data, so it is better to keep your agreement with Sberbank and a plastic card at hand.
After checking the information, the employee asks you to choose a security code consisting of 5 digits. It is entered from the telephone keypad and is not communicated to the operator or other person.
The resulting security code is intended for independent actions with the hotline without the need to communicate with the operator. To do this, you need to dial the toll-free number of the Call Center, wait for the system greeting and enter “22” from the keypad. She will automatically prompt you to dial your plastic card number and a five-digit security code. Each entry must end with a “#” (hash) character. The voice assistance system from Sberbank - number 8800 will provide the following opportunities:

• Obtaining information about the account balance;
• Obtaining data on the latest monetary transactions using a plastic card;
• Ordering and receiving data to log into your Personal Account;
• Blocking a stolen or lost card.

To unlock the card, you will need the help of an operator. A Sberbank employee will definitely request the card number and a five-digit security code. This type of protection speeds up the procedure.

You can contact Sberbank specialists in various ways, for example, in person at any bank branch or through a hotline. In addition, Sberbank specialists are on duty in special social network groups. They can advise on various issues that arise, advise, accept a complaint or suggestion.